Frustration with Radisson

[endkaos]

Hello all,

I am leaving on the 10/9 Western Magic. Going though my list of "to dos" including confirming reservations. OUCH! Called Radisson to confirm my room for 5 people and was told I had a room that held 4 and that they were all booked up!

What the? I booked this room over a month ago directly with Bridget at the hotel. Now Radisson is telling me they booked me the wrong room and they are full! They had better go out and purchase a rollaway or I'm going to through a fit in their lobby.

Oh....I did not need this now.

 

[SeaSpray]

Did you ask them about a roll-away? I think I read somewhere that they do have them. I hope it all works out!!

 

[snelsonbrown]

Hello Endkaos,
I am sending your post to someone I know will do everything possible to make things right for you - he was responsible for helping a young family who were dropped off at the Radisson the day before Jeanne hit and they were caught up in such a mess until J.R. stepped in and worked miracles during a very very trying time. I know he will do everything within his power to help and he will get in touch with you ok? Believe after seeing what J.R. did, I have a lot more respect for the staff of the Radisson.
Hope it gets straighten out real soon.
Always
Shirley

 

[cjsmith]

Originally posted by endkaos
Hello all,

I am leaving on the 10/9 Western Magic. Going though my list of "to dos" including confirming reservations. OUCH! Called Radisson to confirm my room for 5 people and was told I had a room that held 4 and that they were all booked up!

What the? I booked this room over a month ago directly with Bridget at the hotel. Now Radisson is telling me they booked me the wrong room and they are full! They had better go out and purchase a rollaway or I'm going to through a fit in their lobby.

Oh....I did not need this now.

They did this exact same thing to us on our last stay with them. I had booked a one bedroom suite with 2 beds in the room and they gave us a suite with only 1 bed in there and we're also a family of 5. Do you have a confirmation letter showing 5 guests on it? I did and they therefore had to bring up a rollaway bed for one of the kids free of charge. I will tell you that the rollaway was awful and my daughter ended up taking the mattress off and simply placing in on the floor to sleep.

 

[endkaos]

Shirley is an angel. She had the manager from Radisson call me. Luckily there had been a cancellation and now we are correctly booked into the 2 bed king suite. 2 days until take-off.

 

[SeaSpray]

I'm glad it worked out!! Shirley is a wonderful person

 

[snelsonbrown]

the thanks is not to me believe me - I know a lot of folks simply because I have lived here so many years and have always tried to be the friend I would like someone to be to me - I have a deep respect for JP at the Radisson - I have seen him go to the edge for so many to make things right - after seeing what he did for that young couple Michael and Susie who got left here to fend for themselves just before Jeanne hit, I will step up to the plate to tell all the good side of him - Endkoas I am so glad that JP got hold of you - he called me right away as soon as I contacted him about your problem and said he would contact you asap - things have been so fusterating here since Charley, Frances and Jeanne - spirits are low and you watch so many wonder "whats next" but I too see a lot of faith - anyhow glad I could help and glad everything got settled.
Always
Shirley

 

[momofmeg]

The county's fire laws may prevent them from putting in a rollaway. Most hotels only allow 4 people to a room for this reason. So the girl that took the reservation goofed. You either have to book 2 rooms or a 2 room suite. This may be too late for you but Comfort Inn in Cocoa beach (it is like 3 or 4 blocks from Radisson) You can book a 2 room suite. It is a bedroom with 2 double beds and a livingroom with a couch with a pull out bed. You also get a microwave, coffee pot and refrigerator and separate sink from the bathroom. We paid $139 for 3 adults. If your children are under 18 you pay less even with 3 kids.

Comfort Inn had a nice big pool, a hot tub, a tennis court and a ping pong table. It was only a block from the beach which was great. they also do the free shuttle thing to the cruise port.

 

[TiggerKing]

Personally, I think that Shirley and her husband are Tinkerbell and Jiminy Cricket in disquise!

 

[ajkndisney05]

Originally posted by endkaos
Shirley is an angel. She had the manager from Radisson call me. Luckily there had been a cancellation and now we are correctly booked into the 2 bed king suite. 2 days until take-off.

I always find it amazing that when ever a manger gets involved, suddenly there was a cancellation. Same thing with us this summer. We were going to be stay for 4 weeks at Mystic Marriott in CT (on business). After having reserved a King non-smoking, when we checked in, they gave a smoking double bed room...I almost blew my top. Here we are with a 10 month old that sleeps with us 1/4 of the night and always thinks he has to make the letter H....and we're going to have a double bed. My husband had already stayed in this hotel 117 nights THIS YEAR...."May I please speak with a manger!!??" and voila - king bed non-smoking CONCIERGE level..... simply amazes me.