Originally posted by disneynutsrus
I caught it yesturday that they had done a 2nd order for me with the free luggage. I called immediately! The first rep told me I would have to wait until Wednesday to check again as he had Tuesday off and he would check on it for me Wednesday. I said No I want the credit now for the $29.99!! He said I would have to wait as the computers were procesing orders!
I sat and blew some steam and called back..this rep told me I must of forgotten to order it on my first order and went back and place a 2nd order trying to get the free luggage. I told her no, I even have the email confirming my oder with the two items one shirt and the free luggage.. she then got snotty with me and said you have been credited.
If there was this mistake in their system they need to inform their reps to apoligize to their customers! I was very frusterated, as this was my first oder with Chadwicks! I wonder how many people will not catch it and end up paying the $29.99!!!
I am glad to hear that I was not the only person this happened too!! I was beginning to really wonder!!