WE'VE NEVER ASKED FOR UPGRADES AND HAVE ALWAYS BEEN SATISFIED WITH OUR ROOMS -- WE GET WHAT WE PAY FOR. BUT UPGRADES DID HAPPEN TWICE.
ONCE WHILE AT WILDERNESS LODGE WE HAD A WOODS VIEW AND WERE PUT IN A GREAT COURTYARD VIEW. BUT THE BEST WAS OUR FIRST STAY AT THE BEACH CLUB (2 YEARS AGO). AS WE PULLED IN WE SAW THE CONSTRUCTION FOR THE VILLAS. I SAID GUESS WHAT OUR ROOM WILL BE OVERLOOKING. WELL TURNS OUT OUR ROOM WASN'T READY AND WE DIDN'T EXPECT IT TO BE AS IT WAS ONLY NOON, BUT WE WERE TOLD WE WOULD BE ON THE CONCIERGE LEVEL. WHEN WE GOT TO THE ROOM, I THOUGHT I DIED AND WENT TO HEAVEN -- NOT ONLY WERE WE ON THE CONCIERGE LEVEL, BUT HAD THE BEST VIEW OF THE POOL, BOARDWALK, ETC. J-A-C-K-P-O-T!!!!!!!!!!!!!