I am so sorry that is so stressful!  My TA was wonderful!  I was actually talking to her on FB while she was on hold.  She was so determined to get me what I wanted and she did.  I hope yours got you what you wanted as well.
I only got one of our three confirmations so far, but that one says 
FREE DINING.  
LOL, you know you cab shut off auto correct right?  I shut mine off because it was changing all kinds of things that shouldn't be changed.  
Great outlook!  I hope you can get something soon.  I think more will open up as time goes by.
That is just crazy.  5 hours seemed crazy to me!!!