shellypaige
Mouseketeer
- Joined
- Jun 12, 2013
- Messages
- 415
She's a close friend and she's beyond frustrated so I know it's nothing fishy. She was on hold 5.5 hrs and had to hang up. Then called back and on hold another 2 hrs. Her assistant has also been on hold almost the entire day and neither have talked to an agent yet. I've seen FB posts from other TAs who have reported being on hold for 4 plus hrs. Not sure what's making the difference between some getting through right away. But, when it's taking hours it's scary to think about hanging up, calling back, and starting all over again.
You can book a new reservation via the website and then fill out a paper to transfer the reservation to your TA. that's my suggestion