Fp+ and tickets from 1992

[bushy23]

Seriously?

There were a few frustrating and stressful moments with FP+ not working properly and my wife started breaking down due to the stress...and the cast member just let us through. Not trying to say we did it on purpose to deceive people!! We just had a large group that we thought were linked...yadda yadda, FP+ sucked and anytime it didn't work correctly, the cast member would just ask if we were supposed to be linked and would let us go. I found that a lot of things just depend on which cast member you talk to. We had cast members say that child swap passes were only good immediately and for just two people....when it was clearly printed that they expired at the end of the month and were good for 3 people!!!!

 

[southjerseymom]

Just tried to link my no expiration park hoppers from 2003 to my disney. No go. Not a biggie - I can do it at the resort. Kind of fun seeing those tickets. Our first trip!

 

[UrsulaTime]

Just tried to link my no expiration park hoppers from 2003 to my disney. No go. Not a biggie - I can do it at the resort. Kind of fun seeing those tickets. Our first trip!

If you didn't already, you could try calling the number listed earlier in this thread and having them add the tickets to your My Disney Experience account for you. From what I've heard, 2003 shouldn't be a problem at all.

In any case, it sounds like you have a great, laid-back attitude...yay you!

 

[hsmamato2]

I found if you cry and have a good sob story, the cast members will pretty much make anything happen!

Not true. IMHO the last time I was is Guest service H*%&..... I stood there for over two hours to let them sort out their tech issues surrounding our tickets...at the window next to me the man was furious at the lack of 'services' provided when Disney ruins half of your vacation day with inept behavior.... our reward for all that waiting and waiting and frustration? Well,eventually the person working the window got our tickets working(partially) and that was it. Nothing else. I asked(very politely) and...nothing. My point is don't go in there assuming you're going to get rainbows and sunshine all the time,esp. on the front lines of GS where they are working on a LOT of ticket things....just assume you will get regular old crappy customer service like you get from the average phone company.... Of course I didn't 'cry'...that would be ridiculous, but I politely asked.

 

[siskaren]

Not trying to say we did it on purpose to deceive people!!

Well, that's exactly what it sounded like you said you did.

 

[wilkeliza]

Not true. IMHO the last time I was is Guest service H*%&..... I stood there for over two hours to let them sort out their tech issues surrounding our tickets...at the window next to me the man was furious at the lack of 'services' provided when Disney ruins half of your vacation day with inept behavior.... our reward for all that waiting and waiting and frustration? Well,eventually the person working the window got our tickets working(partially) and that was it. Nothing else. I asked(very politely) and...nothing. My point is don't go in there assuming you're going to get rainbows and sunshine all the time,esp. on the front lines of GS where they are working on a LOT of ticket things....just assume you will get regular old crappy customer service like you get from the average phone company.... Of course I didn't 'cry'...that would be ridiculous, but I politely asked.

That is shocking to be honest. We only lost 15 minutes of our vacation due to tickets and they gave us 3 return any time fast passes. If I had just stood there for 2 hours in which I was planning on being in the park I would have be upset if they offered nothing for that time.

 

[hsmamato2]

I was upset. It was pretty bad,and the workers at GS were harried and rude,not just to me,but to others near me,where I could overhear their conversations too. I decided to just put it behind me and go enjoy the time we had vs. dwelling on it and following up. Didn't want to waste any more time on vacation.

 

[NYHeel]

I have tickets from summer 2001 with one unused unexpired day left. I'm actually going to use them on Monday. Tickets prior to 2007 can't be added online to your MDE account. I tried multiple times and with multiple calls. They have to be exchanged at guest services. However, a CM gave me and my wife 3 fast passes for the day. We told her the attractions and times and she created them for us. The best part is that they're freebie fast passes. So once you get your actual tickets added to your account (or in my case buy tickets for a later trip and add them to your account) you can create 3 more fast passes for the same day. So you end up with 6 pre-booked fast passes.

 

[NYHeel]

If you didn't already, you could try calling the number listed earlier in this thread and having them add the tickets to your My Disney Experience account for you. From what I've heard, 2003 shouldn't be a problem at all.

In any case, it sounds like you have a great, laid-back attitude...yay you!

I have tickets from 2001 and could not get them added. I tried many times with many different CMs. Some will think they can be added since there are numbers on the back that line up with the website but they actually can't. I believe the cutoff is 2007 but that may not be 100% precise.

 

[UrsulaTime]

That is shocking to be honest. We only lost 15 minutes of our vacation due to tickets and they gave us 3 return any time fast passes. If I had just stood there for 2 hours in which I was planning on being in the park I would have be upset if they offered nothing for that time.

I was upset. It was pretty bad,and the workers at GS were harried and rude,not just to me,but to others near me,where I could overhear their conversations too. I decided to just put it behind me and go enjoy the time we had vs. dwelling on it and following up. Didn't want to waste any more time on vacation.

Thanks to both of you for sharing your experiences. I've never been to MK as an adult so I had no idea what to expect from Guest Relations. I think I will just hope for the best but not expect too much.

 

[UrsulaTime]

I have tickets from summer 2001 with one unused unexpired day left. I'm actually going to use them on Monday. Tickets prior to 2007 can't be added online to your MDE account. I tried multiple times and with multiple calls. They have to be exchanged at guest services. However, a CM gave me and my wife 3 fast passes for the day. We told her the attractions and times and she created them for us. The best part is that they're freebie fast passes. So once you get your actual tickets added to your account (or in my case buy tickets for a later trip and add them to your account) you can create 3 more fast passes for the same day. So you end up with 6 pre-booked fast passes.

Interesting! So the CM created these for you over the phone?

 

[NYHeel]

Interesting! So the CM created these for you over the phone?

Yes. And the best part is that they don't count against your usual three. So once you get actual tickets (the night before or so) you can make your three regular fast passes)

 

[UrsulaTime]

So, thanks to everyone who replied. I just wanted to give you all an update.

After at least ten calls to Disney, including a few after I started this thread, this is what I learned:

If you have tickets from before a certain year (maybe 1995? 2000?), you canNOT link them to your My Disney Experience account until you physically bring the old tickets to the parks (which means no fastpasses set up in advance).

This past Sunday, a phone CM told me to contact guest.services@disneyworld.com, because they would have the ability to help (if they so chose).

I sent off a brief, nice email with no trace of frustration, and concluded with the assurance that I understood if it really was impossible to set up the fastpasses in advance - I just wanted to the opportunity to talk with someone about it.

Within two days, a woman called me! Considering the amount of emails they must get, I was impressed and grateful.

The woman went into our MDE account and added two fastpasses to each of my cousin's already-scheduled fastpasses.

We are thrilled! All of the plans we made revolving around those attractions and times can stand. I think what I'm most thrilled about, however, is the quick response time, and the fact that I feel listened to.

The email address was only offered when we were two weeks out; I wonder if this was the reason no one offered the email address before.

That being said, I think their official policy is still no fp+ with really old tickets until you're at Guest Relations in a park.

 

[UrsulaTime]

Also just fyi, I don't want "extra" fastpasses. If there is a glitch or something when we get into the park and we end up with an extra three, I won't use them. (NYHeel: I am NOT criticizing people who would use them! Your responses were the ones that most encouraged me to keep calling until I got something beyond the standard answer. So, thanks again!)

 

[EEPETEZ]

I have always found GR to be really polite and helpful. We had a problem with our tickets in September, delaying us about 15 minutes at most. About an hour later I got a text saying they they were sorry for the inconvenience and they had added 2 anytime fast passes for everyone in our group. It was a really pleasant surprise.