Fot those trying to get deposits back from Tina Edmonds...

[Wendy&Grumpy]

and not getting any response to phone calls, emails, FaceBook & DIS messages, etc. - I have contacted Paypal.

If your Paypal payment was made less than 45 days ago, you need to open a dispute with Paypal.

If your payment was made with a credit card through Paypal over 45 days ago, you need to contact your credit card company and put in a dispute.

If you paid from your bank account through Paypal, call your bank and see if anything can be done on their end. The lady I spoke with at Paypal wasn't sure about options here.

Whichever way you go, Paypal would like to know, as she said they would flag the account if a lot of people are having problems with them.

Good luck getting your deposits back.

 

[becky1960]

By the way, what is their refund policy. I know a lot of people are charging ( Including Disney) more non refundable deposits. With Florida state parks you only get a couple dollars back.

 

[Wendy&Grumpy]

By the way, what is their refund policy. I know a lot of people are charging ( Including Disney) more non refundable deposits. With Florida state parks you only get a couple dollars back.

Their website and the booking receipt I received both state that the deposit is refundable.

What is Disney charging non-refundable deposits for?

 

[becky1960]

No refunds on Hard ticket events, Mvmcp etc. and now on dining if you dont cancel in certain amount time at certain resturants. I think theres a time limit also on Hard ticket, we lost out on weather, no refunds on weather, we got rained out before it got started a couple of years ago.

 

[retired and happy]

What's wrong with Tina's service? I've always heard good things about her.

 

[Wendy&Grumpy]

What's wrong with Tina's service? I've always heard good things about her.

There are at least four of us trying to get deposits back - some for a month or longer - and not receiving any responses from Tina.

We have called, emailed, and sent private messages here and through FaceBook (to both personal and business accounts) and still no response whatsoever.

 

[Cals dad]

My family has used their service twice. The first time, a few years ago during the Memorial Day Monsoon, we got our deposit back quickly. We then rented again last summer, and it took months to get the deposit back. We needed the deposit back for some emergency car repairs, but calls from both me and my wife were never returned. My wife eventually got a call back, with a refund of the deposit placed in our bank account the next week. They may be having problems with their software in getting the refunds to people, but if they know the automation isn't working, they could still manually do it, like they did for us.

Other than this problem, everything else was great. The camper was set up and ready to go, no problems. We liked their service, and once they get the deposit refund problem ironed out, I would recomend their service to anyone.

 

[Debbie123]

I think an email or phone call saying they are having problems and will get in touch is appropriate. That is just good customer service. Not to acknowledge someone for 3 months isnt.

 

[Wendy&Grumpy]

I think an email or phone call saying they are having problems and will get in touch is appropriate. That is just good customer service. Not to acknowledge someone for 3 months isnt.

Exactly.

 

[Jeffs88keys]

Bad publicity spreads fast. Hmmmm