Hello fellow members....
My wife and I were booked for 2 nights in BCV, checking in on Sunday at about 5 in the afternoon....my only request for the room was non-smoking....when we checked in they told me they only had a smoking optional room and try the room....and they could change us the next day...so we went the the room....#440...and it stunk from smoke....so I called back and explained to them that that room would not work.....so I told them that all I wanted was another room for the night...put us up in the regular hotel if necessary, but we could not stay in that room. They told us to hang on and a manager would call us.....45 minutes later and no call I went back to the lobby and kind of forced the issue....amazingly they found us another room...#128(and very nice by the way).....but they did mention to me that since we were staying on points they could not put us up in the regular hotel....bottom line is we kind of ran around for a couple of hours for something that should have been available when we checked in....had a nice time but in my humble opinion 98% of the rooms should be non-smoking....
Thanks for listening...
Tom
My wife and I were booked for 2 nights in BCV, checking in on Sunday at about 5 in the afternoon....my only request for the room was non-smoking....when we checked in they told me they only had a smoking optional room and try the room....and they could change us the next day...so we went the the room....#440...and it stunk from smoke....so I called back and explained to them that that room would not work.....so I told them that all I wanted was another room for the night...put us up in the regular hotel if necessary, but we could not stay in that room. They told us to hang on and a manager would call us.....45 minutes later and no call I went back to the lobby and kind of forced the issue....amazingly they found us another room...#128(and very nice by the way).....but they did mention to me that since we were staying on points they could not put us up in the regular hotel....bottom line is we kind of ran around for a couple of hours for something that should have been available when we checked in....had a nice time but in my humble opinion 98% of the rooms should be non-smoking....
Thanks for listening...
Tom