ilovefh
Is it Disney time yet?
- Joined
- Sep 17, 2002
- Messages
- 2,866
There is a new law, but it still happens. I wasn't referring to sitting in an airport for an hour, but just as frequently as what happened to you is the chance of getting stuck in an airport overnight due to weather, or even on the plane for several hours where the toilets don't work properly and they won't feed you and saying you'll never fly again. I just find it interesting that people react more strongly to being delayed on a train than they do to anything else.
I think because if I am stranded in an airport due to weather I am more comfortable than what happened on the train. Even if I can't find or afford a hotel room at least the airport is temperature regulated with bathrooms that work and food that can be purchased. I can charge my phone to call people to let them know of the delay and the lights are on.
It was also my first experience taking the auto train. I think if it was my first time flying and something equivalent to that happened on a plane and the customer service was as terrible as Amtrak was I might be inclined to say I wouldn't fly again. Or at least I wouldn't fly "that" airline again. But the difference with air travel is that if I don't like Southwest I can try Jet Blue and if I don't like them I can try US Airway and so on. With the train it is Amtrak or nothing.
To me it is not only about what happened, but how they handled it. That was the nail in the coffin for me.