My sister lives in the Atlanta, GA area and used CCAI for both of her adoptions.
I went on both adoption trips with her (she is a single parent) and I was very impressed with everything they did for the families. Their rep stays at the hotels with you and are on call 24 hours/day. They seemed to go that extra mile on everything. Heck, they even arranged for a birthday cake for me in Shanghai, our port of enty, the first full day of the trip and I was the companion on the trip, not a parent. No, my sister swears she didn't ask them to do that so someone in their office just picked up on it while going through my paperwork. It happened to be my 50th so I'll always remember that gesture.
Since these trips I have become aware of other agencies through work friends and it just seems like CCAI helps with so much more. JMO