Fool on the Hill: You Can't Cheat Quality

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Tannerman

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Good article from the MotleyFool.com that sums up how a lot of us are feeling these days about Disney's blindness to quality...

Fool on the Hill: You Can't Cheat Quality
By Rick Aristotle Munarriz

Tuesday June 26, 2:43 pm Eastern Time

Storyboard me this:

You know that feeling when you trip over a gap in the sidewalk? You stop. You look back and shake your head. What an evil, bad, bad gap. It's not your fault. No way. Your visibility is stellar. Sure, everyone else seems to be navigating the sidewalk flawlessly. Still, how could you be blamed for the stumble? You're not the problem. There's no need for an internal solution.

That kind of brute arrogance swirling in denial? That's Disney (NYSE: DIS - news) to an M-I-C right now. The content titan that had it all -- network ratings, theme park throngs, and film buzz -- is falling apart at its plush toy seams and it doesn't even know it.

Disney probably isn't even aware that the weapon of its own recent self-destruction is the same one Wall Street was cheering on just a few quarters earlier. Its cost-chomping budget costs, which were supposed to be the company's horse-drawn carriage ride to billions in savings and margin-widening paradise, has turned into a pumpkin faster than analysts can say "bibbidi-bobbidi-boo."

Apparently, you can't cheat quality. If you compromise park construction costs to the point of making the parks half-day destinations, consumers notice. If you fail to spend the greenbacks to provide a fortress of solid programming around a game show phenom, sponsors notice. No, you can't skimp on the good stuff and get away with it.

You also can't let hired talent click in and out of the turnstiles and expect brand ubiquity to whisk you off to Neverland. It just doesn't work that way, even if pride is the last to know.

Watching Pearl Harbor and Atlantis sink in the box office can't be easy for Disney when it was supposed to be a seaworthy one-two summer punch. The irony that Shrek is the one knocking both out of summer blockbuster contention is just more salty pixie dust in the wounds. You see, the computer-rendered ogre hit comes from the DreamWorks SKG camp. The "K" in the SKG stands for Katzenberg: Jeffrey Katzenberg. He led the revitalization of Disney's animation studio under Michael Eisner and figured he'd be a shoo-in for the president's job when Frank Wells died. But when Eisner pal Michael Ovitz was anointed instead, Katzenberg started what would become a long line of defections of longtime animators and "imagineers."

Having topped the $200 million mark, Shrek has done what Disney's animation studio has failed to do in Katzenberg's absence, save for Pixar's (Nasdaq: PIXR - news) handiwork with Toy Story 2. While Disney still has Scary Movie 2 and November's release of Pixar's Monsters Inc. on the slate, other studios are better positioned for the latter part of the calendar year. As our own Brian Lund pointed out in Monday's Rule Maker column, AOL Time Warner (NYSE: AOL - news) has both A.I. and the first of the Harry Potter movies on tap.

Disney might try to reason away its filmed and in-house animated woes, but footsteps speak louder than words. Last year Joe Roth left the helm of Disney's studio division. Last week Peter Schneider followed suit. In Hollywood, where everyone down to an aspiring waiter wants to direct, no one seems eager to direct Disney. Is this a problem? No sirree. Someone fetch me some wet cement so I can smooth out this here sidewalk.

On the tube front, ABC may have closed out the ratings season on top but it's clear the company flew too close to the sun when it pumped out Who Wants to Be a Millionaire four nights a week. Ratings are slipping, lifelines are waning, and the show will only air two nights a week come the fall season.

Short of The Practice, Disney failed to build out any kind of successful programming beyond its Regis-flavored quiz show. That's unfortunate, and now Disney will have to pay the price for easing back on the Barcalounger when opportunity came knocking. According to yesterday's Daily Variety, ABC has had to slash its fall ad rates by 5% to 7%. When you tack on projected lower numbers for Millionaire and the voids around it, that shortfall can translate into more than 20% off the network's ad revenue take.

While Disney will naturally point to a sluggish broadcast ad market, only GE's (NYSE: GE - news) NBC has had to follow Disney's lead and cut rates, though not as deeply. Fox was able to hold steady while Viacom's (NYSE: VIA - news) CBS was actually able to command slightly higher rates for the upcoming season. Problem? Not a chance. Just smooth over the cement and the sidewalk will be as good as new.

Disney's two newest theme parks are also in trouble. You won't hear this from Disney officially, but at least this time they are scrambling to treat the malady -- only from the wrong end. Walt Disney World's Animal Kingdom and Disney's California Adventure are failing as full-day destinations, and the company is responding by cutting prices. In Florida, seasonal passholders who have limited access to the theme parks during peak periods will be able to visit Animal Kingdom for free all summer long. Over in Anaheim, locals will be able to pay the child's admission rate while accompanied kids will be let into the park for free.

Does Disney see the correlation? Does it realize that budget cuts at the park level are now causing lower attendance and revenue-smacking discounts at the gate? The older parks are also being watered down with attraction closures, staff cuts, and shorter operating hours. It's hard watching Disney retreat reactively and settle for less rather than build out the new parks into viable moneymakers. You can't draw the A-list crowd sans new E-ticket attractions. Disney lays the blame at the feet of the sluggish economy -- but if that were the case, why are regional amusement park operators like Six Flags (NYSE: PKS - news) and Cedar Fair (NYSE: FUN - news) poised for record-breaking seasons?

Disney has diversified itself along many leisure lines, but what good is having your eggs in different baskets if the baskets themselves are constructed cheaply? There are only so many corners you can cut before you find yourself going in circles.

Disney will eventually realize there is no mountain of McDonald's (NYSE: MCD - news) Happy Meal toys high enough to diffuse the growing power of word of mouth. At a time when television channels number in the hundreds and Web users in the hundreds of millions, money spent on marketing is probably better utilized on honing the craft that is being marketed in the first place.

Pearl Harbor was supposed to be the next Titanic, not the Titanic itself. Atlantis was supposed to keep Disney on the hand-animated map, but it, too, has become a lost empire. Bad news and mixed reviews travels faster than ever these days.

So why are you looking back after the stumble? It's not the sidewalk. It's the shoes.
 
I love the quote "you can only cut corners so much before you're running around in circles". I hope all us Disney fans see that the buzz in general is that Disney quality is suffering. We can argue forever whether in fact DCA or AK are or are not good parks: the perception seems to be building that they are not. Perception in many cases is reality.

Following on my post regarding the BK rumor: let's hope Disney realizes the time is right for a major announcement - and that they deliver something grand next time.
 
Great article and it opened my eyes as to how quality can and should still be used to save Disney. I always believed the "cost cutting" would stop & good things would happen, but as of yet I'm still waiting...So I agree with ww52 and say "come on Mike, give us some good news!"
:cool: :cool: :bounce: :cool: :cool:
 
An excellent article. The only thing I’d add is another tangible cost. With Disney being seen rather unfavorably by Hollywood these days, the company can only complete for talent based on money. It’s been reported that Disney will be paying $150 to $200 million for a two year renewal of ‘The Drew Carey Show’. This is an increasable amount of money for a show that performs moderately well. And the worse part is that the show’s produced by Warner Brothers. It looks like Dreamworks isn’t the only one making a profit from Disney’s “issues” these days.
 

"but if that were the case, why are regional amusement park operators like Six Flags (NYSE: PKS - news) and Cedar Fair (NYSE: FUN - news) poised for record-breaking seasons"
----------why?
Because people are expected to go to the 'regional' (local) amusement parks, since they can't afford an expensive vacation to WDW.
I'm also sure that during economic bad times, chicken sales increase, while steak sales decrease...that doesn't mean that the steak is bad or that people don't want steak.
 
Maybe your right...in this case though Shrek is steak, Atlantis is chicken and Pearl Harbor is macaroni and cheese. IOA is steak and WDW is chicken.
 
Johare that was funny lmao


I think right now the shoes Disney are wearing are Rockports when they should be sporting Mephistos
 
Sure...20 ounces of prime rib which has been sitting there getting rotten and mouldy for 5-10 years.

Just out of curiousity, what are the two great attractions at IOA and what do you consider to be great attractions at Disney? I can only think of 3-4 great Disney attractions and all but one is at the Magic Kingdom.
 
Funny how the term "great attractions" somehow has been equated with thrill rides, while
my daughter and I equate "great attractions" with quality shows which WDW is filled with, which other parks seem to forget about. Shows that entertain for 20-30 minutes (with emotion), not 3-5 minutes (with nausea). And the "great attractions" at WDW are emersed in extensive (and expensive) landscaping, theme and detail, which other parks barely address and pocket as profit. And furthermore, WDW then adds to the day at its parks parades and expensive memorable nighttime shows (fireworks and Fantasmic) Yet, WDW is called 'cheap". From what we see 3-4 dozen times a year at WDW, Disney is far from cheap and spends significantly more than any other park we have ever visited. And I think that we (a 43 yo Father, who does enjoy thrill rides, and a 7 yo daughter), represent the people that WDW is trying to cater to, not the thrill seeker looking for a <5 thrill one after the other and hopes Disney will give it to them (you can go to Busch Gardens for that). No other park offers the shows that WDW provides:
MGM:Hunchback (marvelous music, story and show...brings tears to your eyes)
MGM:Beauty and the Beast (mms&s...newly redone with more show and more Belle)
MGM:Little Mermaid (watching a wonderful show while under water is cool)
MGM:Indiana Jones (the "Wild West show" at Universal doesn't come close)
AK:Lion King (considered by many the best show at WDW)
AK:Tarzan (excellent music and choreography, we like it more every time we see it)
AK:Safari (the extent that WDW went to to create a realistic African savannah was amazing)
E:All Live Entertainment throughout the World Showcase is great
MK: Offers many unique attractions the like not found at any other park.
--------
Then there are the amazing restaurants at WDW, which as far as we are concerned are an attraction in themselves. The theming, food (and some with the characters), and service are second to none.
We just joined the Disney Dining Experience, which should pay for itself real quick.
 
I guess everyone has their own opinions on what type of 'attractions' they enjoy. I usually prefer rides to shows but enjoy both. To me the four best 'attractions' at WDW are Pirates, Haunted Mansion, Splash Mountain and Tower of Terror.

As for the shows at WDW I enjoy MuppetVision, Little Mermaid, Fantasmic and Festival of thje Lion King, however I think that the shows at IOA and USF are just as good if not better than WDW shows. IMHO the Wild West Stunt shows beats Indiana Jones hands down as does the 8th Voyage of Sinbad. Posiedon's Fury and T23D are also great shows and as good or better than anything at WDW.
 
I saw the Wild West Show as being very "small", contrived, cheap, and amateurish.
I can't speak for the attractions at IOA, since I've never had the time to go. I hear it is a great park, but that 'fact' alone does NOT make WDW any less amazing.
 
At least the Wild West show is funny AND entertaining. IMHO Indiana Jones is a slow moving, boring out-dated stunt show.
 
I have to agree with JeffH about the "attractions" . We are season's pass holders at Cedar Point in Ohio and can ride all the coasters and rides we want all summer long.
But every year we look forward to the experience of the "attractions" at WDW. The theming and the atmosphere is everything. Disney is and always will be in the "entertaining" business. And we go there to be entertained, not just to ride rides.
Don't get me wrong, we love rides just the same, but that is not why we go to WDW.
We love the shows, parades, characters........the "attractions" !! :)

As far as the attendence at "amusement" parks.......being season's pass holders of Cedar Point and living just an hour from Six Flags Ohio.......I can say that there has been a significant decrease in attendence there too. The economy has taken it toll everywhere. This has been the first year I have seen so many "deals" going in order to boost the attendence at these 2 parks too. I do agree that less people will be traveling long distances. But when the price to get into Cedar point is normally $39 a day........I see WDW as quite a deal!!!!!! :) You get so much more for your money!!! Especially since the only "show" at Cedar Point is a singing quartet in a bar! :( There is a lasar light show at night, which has been the same for the last 5 years. But nothing compares to Illuminations or Fantasmic!!! :)

So to compare WDW to any type of "amusement" park is just silly. It is like comparing dry cereal to a gourmet dinner!!!
I have never been to IOA, so I can't compare that, but IMHO nothing will ever come close to WDW!!!!
 
After reading these posts, for some reason I am hungary for steak and chicken.:)
 
Cindyfan,

Saying that nothing will ever come close to WDW is a pretty closed minded statement, especially since you have never been to IOA which is definately not like a typical "amusement parks" like Six Flags or Cedar Point. IOA has plenty of theming, characters, shows and atmosphere to go along with it's fantastic rides.

You might be right though in comparing Disney to your typical gourmet dinner which is often overpriced and not worth the money spent on it.
 
but I keep getting pulled back.

Here's a little background. I've been posting less and less as of late. Why?

Because I think the magic has died in me. I'm going to Orlando for my honeymoon in October.

I had ressies for Swan / Dolphin, I was going to go with the Unlimited Magic Pass, and I wasn't going to leave Disney property for the whole 9 days.

But then I read Jim Hill's article about IOA. Ever since that moment, I've been trying to sponge up any info regarding USF / IOA that I can. It's something new. I've never been to IOA before. The article totally pumped me up for my trip. I can't wait to get on the plane and goto IOA.

I changed my ressies to an off-site hotel. I saved almost $800 by doing this....and I don't regret it at all.

I haven't read ANYTHING about ANYTHING WDW is offering which has me excited to go there.

Don't get me wrong. I'll still be headed to WDW during my trip....but it's become a secondary destination for me. And deep down that really bothers me. I used to live for my Disney trips. And all of the cost cutting has taken that from me.

All of the budget cuts, the reduced hours, the lack of anything new to draw me back to the park, etc has made me indifferent to the WDW experince. And that sucks. I wish I could be like JeffH, Duck, Peter and the others who don't see the flaws. Unfortunatly I can't.

And with that, I'm going to try to stay out of these arguments. I really don't have anything usefull to add.

But....

Let me tell you one thing Cindy....I live MINUTES from Six Flags New England. The prices are at an all time high, but the park is still packed
 
johare,
Everyone is entitled to their own opinion.........and as stated in my previous post .........
It is MY OWN opinion that nothing will ever compare to WDW. It is not being closed minded!! It is just knowing what I like and enjoy!! :) Disney has been always been a part of my life and I connect with the characters etc. I really have no great desire to go to IOA, I am not saying I would never go. I would like to some day. I am sure my daughter would truly enjoy the Nickelodeon stuff.

I never said IOA was a typical "amusement park". I am sure it is more. More expensive for sure!

As for WDW being a gourmet dinner.........all my gourmet dinners are usually fixed by myself or my son-in-law who is a chef!!
So they are well worth the time, effort and money!!!! :)

You can keep your IOA "steak" which I am sure was just tossed on the grill and burnt to a crisp!
I will take my gourmet dinner, even if it is made with chicken!!! As least I know there was alot of love and "pixie dust" put into the preparation! And it is served on china that was given to me as a special gift. Not just thrown on a paper plate as if at some tacky steak fry!!! :)

I will repeat........Nothing will ever come close to WDW.........In MY honest opinion!! :)
 
Your loss. I hope you continue to enjoy whatever Disney and Mikey serves up for you...regardless of quality.
 
It's not that I don't see the flaws, it's that they are insignificant in the face of all there is.
"Budget cuts" are meaningless, and only represent what might have been, and rarely impact on the existing experience we have at the parks. What is a budget cut, anyway. If I spent 1 mil last year and budgeted 2 mil next year and cut it back to 1.5 mil, is that a budget cut? If I budgeted 1 mil to something last year and found a way to do the same thing for .9 mil this year, is this a budget cut or just plain smart?
As far as the reduced hours, WDW offers better hours than any other park, and as far as I am concerned, I would like to also have some time to swim, relax and get some sleep, between when the parks close and open, so a typical closing time of 9 or 10pm is welcome by me and I find nothing magical about 16 hour day in any park.
Other parks usually seem to add about 1 new major ride/year (especially the last few years). WDW offers many new things/year, but doesn't quite add major new attraction/year. Here's an inacurate accounting to review:

MK02-Nothing
MK01-Aladdin (minor)
MK00-Buzz and Pooh (equal to 1 major)
MK99-Goofy coaster (minor)
MK98-nothing
MK97-Alien Encounter (midlan)

E02-Space
E01-Nothing
E00-Imagination (minus), Millenium Vill/Tapastry(midlan)
E99-New live acts (minor)
E98-Test track working (major)
E97-Nothing

MGM02-Nothing
MGM01-Millionaire (minor)
MGM00-R&RC (major)
MGM99-Fantasmic (major)
MGM98-Bear/Doug/Drew (midlan)
MGM97-Nothing

Although we love WDW as it is, it is also great to see it grow and change, and YES I think we need more of this.
 
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