Food allergies?

pjkds

Earning My Ears
Joined
Mar 26, 2002
Messages
55
Has anyone had experience getting specially "orchestrated" meals on a Disney ship, to avoid some very common food?
I will be on a 3-day Wonder cruise this month (leaving Sunday). On other cruises I have had excellent luck because the cruise is at least 7 days long and the servers and I can discover what the safe foods are. But 3 days isn't very long!

In my case I need to avoid--among other common ingredients--soybean products. This means no margarine, hardly any processed foods (soy oil/flour/protein), usually no fried foods, usually no salad dressings and no mayonnaise.

I intend to talk to the head waiter, but meanwhile 2 meals will have passed us by (the embarkation lunch buffet and the first dinner).

Thanks for your help.
(I have also posted this question on the disABILITIES forum.)
 
Hi pjkds! It may be too late since you leave Sunday, but if you let DCL know in advance about special diets they will do all they can to accommodate you.

This is from the Guest Medical Information Form that you would fill out for special requests:

Special Dietary Needs. Disney Cruise Line can accommodate some special dietary needs, including providing gluten free, diabetic, vegetarian, low fat, low sodium and kosher meals at no additional charge. Please request any special dietary needs in writing at least four (4) weeks prior to your Sail Date. Unfortunately, Disney Cruise Line may not be able to accommodate all special dietary needs requests.

I would call DCL ASAP and see if they can help with your issues now, I would not wait until you got on the ship.

Good luck! :D
 
Thanks, Michelle,

Actually I DID describe these special dietary needs when booking this cruise several months ago (on the same Medical Request Form used to book the wheelchair-accessible stateroom).

Nobody from DCL has contacted me or my TA, so I've been assuming that we can take care of the details upon arrival. Am I wrong?

Fortunately, I have the luxury that these food allergies are NOT life-threatening, but only make me sick. And I have experience working around them in restaurants. But it would be much nicer to know in advance which foods are safe and which are not (so that I'm not limited to raw fruits and vegetables, for example).

Do you think I need to phone DCL anyway, since they have not responded?

Peggy
 
Peggy,
I can only speak for my own experience last month. I am allergic to coconut so I can relate on not eating processed foods. The wait staff I had on the Wonder were fantasitic. They had most of my answers already, and if they didnt they were honest enough to say "I do not know, let me go find out". At the sail away buffet, there are plenty of choices and if you like shrimp, indulge in the shrimp cocktail. I found that were very few things i had to avoid on board. Even the beverage staff knew what was in the drinks they were serving during the sail away parties. Your head waiter will come to your table early during your first dinner to introduce themselves. Take the time to talk to both your server and assistant server they all seemed extremley knowledgable as to what is on the menu. Hope I helped. Most of all enjoy the cruise.
Stacey
 

Peggy, I would have your TA call the Medical Coordinator just to verify that they received your form and everything is okay. I'm glad you did already send it in, they should be able to accommodate you then. But do call, or have your TA call, to be sure they got it! :D

Enjoy your cruise! :sunny:
 
Thanks, Stacey,

Your experience is very encouraging.

Just for curiosity's sake: Did you notify DCL about your allergy before you arrived? Or did they do all this spontaneously?


I am impressed at how well they handled your situation.
Are you also allergic to coconut oil, which is found in more and more processed foods these days?

Peggy
 
Michelle,

That's a good idea, to call Medical Coordinator. I wouldn't have known whom to call at DCL.

Thanks again,
Peggy
 
Peggy,
Yes, coconut oil is probably the biggest problem on my list. Luckily I havent had any life threatening problems, but oil in particuliar has caused a very bad allergic asthma attack that scared the dickens out of me. I hadnt informed them prior to the cruise. It was spontaneous. I have gotten so many bad answers in restaurants, that I didnt want a "scripted" answer. So long as I avoided obvious items, and questioned the CM's I was fine. Now if only I could get a diet Pepsi on property.....
Speak to your wait staff and Im sure they will have no problem accomadating your needs, or atleast honestly answering your questions. Leaving Sunday, Im jealous. Im not going again until November. I also meant to tell you at the embarktion buffet, I found (dont know if this is a common thing) a chef and/or sous chef right there behind the counter.
Relax, be safe and enjoy
 
Thanks, again, Stacey

Your methods of managing the food allergies are exactly like mine, including never taking anything for granted. I shall take advantage of the presence of the chef at the embarkation buffet, too.

Peggy
 
MY TA called the special needs department of DCL today and was told this:

On embarkation day, a Food and Beverage Services Rep will be in the Cadillac Lounge from 1:30 to 3:30. And this is the time to discuss food special needs.

Thanks for your help. And it's nice to know that DCL has a system to accommodate these special requirements.
 
Future SIL faxed over the med form. We weren't contacted aforehand. She's extremely alergic to Wheat and Gluten - imagine the dilema! After boarding, we went to the lounge and spoke with the Maitre'D. He made notes for our servers. On the 1st nite-no luck. SIL was irritable and rude. Gonzalo (Head Server) searched high and low and made gluten-free rolls with gluten-free pasta from then on - including that 1st nite. The last nite she was given an unopened box to take home. I couldn't understand how a person allergic to gluten & wheat couldn't find anything else to eat - she was SOOO picky. DCL handled SIL with kid-gloves. They were ever so professional and careful. Kudos to the 2/9/2002 staff as they outdid themselves.

So, be sure to talk to your server on the 1st nite. They will work with you - be persistent and attentive.

Kim ºOº
 
This is a great thread and prompted me to ask another question.

DS 5 is allergic to many nuts, including peanuts. He generally sticks with safe food such as Mac and Cheese, and we felt really great on the 3-day Wonder as they handled the situation with great ease.

However, on our upcoming Magic cruise, I suspect DS will spend more time and meals with the club.

How would I find out about any cookies they serve at Topsiders or Animators Palate to assure they are free of nuts? I would also want to make sure that french fries are not subject to cross contamination (i.e. something that has peanuts in it is deep fried and then the potatoes are fried. Frying does not kill the enzyme)

Any ideas???
 
Originally posted by kshabare
Future SIL faxed over the med form. We weren't contacted aforehand. She's extremely alergic to Wheat and Gluten - imagine the dilema! After boarding, we went to the lounge and spoke with the Maitre'D. He made notes for our servers. On the 1st nite-no luck. SIL was irritable and rude. Gonzalo (Head Server) searched high and low and made gluten-free rolls with gluten-free pasta from then on - including that 1st nite. The last nite she was given an unopened box to take home. I couldn't understand how a person allergic to gluten & wheat couldn't find anything else to eat - she was SOOO picky. DCL handled SIL with kid-gloves. They were ever so professional and careful. Kudos to the 2/9/2002 staff as they outdid themselves.

So, be sure to talk to your server on the 1st nite. They will work with you - be persistent and attentive.

Kim ºOº

On of my friends (and frequent traveling companion) has the same allergies and is also lactose intolerant. Luckily she's not rude about it :)

You'd be suprised how difficult it can be for her to find something to eat sometimes. Think about all the places that wheat and gluton are hidden...ketsup, vinnegar, BBQ sauce, soy sauce, salad dressings, gravies, fried foods (breading), and more.

Anne
 
Originally posted by PiperG
This is a great thread and prompted me to ask another question.

DS 5 is allergic to many nuts, including peanuts. He generally sticks with safe food such as Mac and Cheese, and we felt really great on the 3-day Wonder as they handled the situation with great ease.

However, on our upcoming Magic cruise, I suspect DS will spend more time and meals with the club.

How would I find out about any cookies they serve at Topsiders or Animators Palate to assure they are free of nuts? I would also want to make sure that french fries are not subject to cross contamination (i.e. something that has peanuts in it is deep fried and then the potatoes are fried. Frying does not kill the enzyme)

Any ideas???

I am also allergic to tre nuts. Pine nuts, almonds, and cashews can be deadly to me. Cross contamination is a HUGE issue. Here's a few things I've found out:

Disney uses canola oils for frying and baking. They do not use any nut oils for this purpose.

They will not guarantee anything not baked pr prepared on premises.

The baking powder bisquits are Pillsbury, and are nut and cross contamination free.

Cookies are a sticky issue. You're better off asking for Rice Krispies Treats if they are available, and request that they be cut in the kitchen with a "Clean" utensil and brought out fresh to you.

Good luck!

Anne
 
I am anaphylactic to brewers yeast, a common ingredient in baked goods, cereals and sauces. I was on the Magic last year and will be going again in September. The staff is very well informed and helpful. They don't want you to get sick on their boat, so they will do anything they can to help you choose safe foods. Don't worry too much and enjoy yourself. Anita.
 
Anne,

How did you find out the specifics about canola oil, baking powder biscuts etc? One of the things I need to do is follow-up closer to our cruise date to assure all that information has not changed.

Did you just call DCL and get transferred or is there a web site you looked at?

Thanks,

PiperG
 
Originally posted by PiperG
Anne,

How did you find out the specifics about canola oil, baking powder biscuts etc? One of the things I need to do is follow-up closer to our cruise date to assure all that information has not changed.

Did you just call DCL and get transferred or is there a web site you looked at?

Thanks,

PiperG

I've spoken to several chefs at WDW, as well as a few executive chefs in their banquet and catering departments. They have all told me the same thing, and said that this is cross company (in other words at WDW, DL, and DCL)

Anne
 
OK, here's the scoop!
Here?s what happened on my 3-day Wonder cruise (June 27-30)---which, by the way, was wonderful. And we had hot, sunny weather (after days of drenching downpours in Orlando). I actually don't like hot weather, but the air-conditioned ship was perfect.

Background: I need to avoid--among other common ingredients--soybean products. This means no mayonnaise, no margarine, hardly any processed foods (which usually contain soy oil/protein/flour), usually no fried foods, usually no salad dressings, and no unspecified ?vegetable oil? (could be anything). I wrote this info, months in advance, on the form which requests info on medical needs, which I happened to have because I booked a wheelchair-accessible room.

My TA called the special needs department of DCL and was told this: On embarkation day, a Food and Beverage Services Rep will be in the Cadillac Lounge from 1:30 to 3:30. So, right after boarding I went to see Daniel in the Cadillac Lounge. He wrote down some specific foods I was interested in (because people on these boards had said they were tasty) and told me that my head server, Ali, would have the answers by dinner and would also help me day by day with the menus. And that?s exactly what happened.

However, I was still lost during the embarkation buffet, because I had not thought to ask about the unusual foods that showed up there. For example, a mushroom salad, a tomato salad, a salsa, and another mixed cooked vegetable salad, all of which might have been made with olive oil or with soybean oil--of course you can?t tell by looking. But there were enough raw fruits and vegetables, and a couple of other things which were safe, so it was no worse than in any other nice restaurant.

There was one hazard narrowly avoided: There was a basket of those foil-wrapped individual pats of butter; and the basket was clearly labeled ?Butter.? But when I read the foil labels it was ?Butterine? (40% butter and 60% margarine).

Then at dinner Ali introduced himself and checked specifically anything I asked about. He was wonderful. He even asked the bakery to bake a special batch of rolls which were soy-free each night, and I could take them and bring them to breakfast and lunch the next day. (He offered to have a special batch of bread baked for every meal, but of course that was not necessary--even excessive.)

THE FOLLOWING FOODS WERE SOY-FREE LAST WEEK ON THE WONDER: Breakfast: sticky buns, waffles, scrambled eggs and omelets (butter), breakfast potatoes (canola oil), bacon, sausage, and of course juices. Lunch/dinner: hamburgers, cheeseburgers, and hot dogs without the rolls (which were purchased and did contain soy). The top of the pizza was safe but not the crust (the crust contained soy). Mashed/smashed potatoes (and they were yummy!). Baked potatoes. French fries (canola oil). Any meat entrée I asked about. Most (but not all) of the sauces for the entrees. Any dessert I asked about (including key lime pie and crème brulee). Room service: tomato soup.

In general, the cooks fry and bake with canola oil, not soy. But when I asked about the famous chocolate chip cookies, Ali said although they are baked with butter, he cannot guarantee the contents of these cookies because they are purchased on land and he can?t be certain that the label is perfect (e.g., sometimes they contain nuts and the label might not say so).
In summary, finding food that didn?t contain soybean was a whole lot easier than I expected! Ali--and when he was not available, any other server--was super careful to find out about every food item I asked about. The proof was in the results: I never got sick at all!

Peggy in Kalamazoo = pjkds

p.s. Before the cruise we stayed at the Hilton at Walt Disney World Resort, and found that they use butter and olive oil a lot more than soybean oil. So I had an easy time finding safe menu items there, too. The servers and managers there were also very happy, even eager, to answer my questions about food ingredients. Didn?t get sick there, either.
 
THanks for the great report. The comments about the cookies were extremely helpful and confirmed information I gathered earlier in this thread about possible cross-contamination.
 

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