bookbabe626
DIS Veteran
- Joined
- Aug 25, 2006
We lost our Premium seats on the cancelled flight as well, no refunds. The only replacement flight that would work for us had no Premium seats left and because we booked with RBC Avion points I can't even deal directly with WestJet to try to get a refund. After almost 6 hours on hold to rebook the flight they'd cancelled on us (no email notice and no rebooked flight on their end, they just flat out cancelled) I'm just going to let it go but I'll try my best to never fly WestJet again if I can help it.
Our rep did say there was an online form we could fill out to get a refund of the difference between the premium and economy fares, can’t remember what it was called since we didn’t end up going with that option.
We’re gold with Westjet, so we will likely stick with them. I don’t find AC to have any better service in these times, and we never enjoyed our pre-covid flights with them anyway. I’m interested to see how long it will take before service levels restore themselves in a post-covid world.