Flying AA with a disability

kwitcherkicken99

Sleep keeps me pretty. Caffeine keeps me nice!
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Mar 5, 2009
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Hey all! I am helping my student, who is blind, prepare for a solo trip this summer. Does anyone have any experience flying on American Airlines with accomodations? I am compiling a list of things to do in respect to contacting the airline about her visual impairment, making the assistance request, etc. I was hoping to find out any other things I may be overlooking.

TIA!

P.S. - we focusing on getting her a non-stop flight, so the possibility of plane transfer is low.
 
I don’t know about AA specifically; however, this is some information that might be helpful to your student:

They should give as much advance notice as possible, so that staff can be made available to help them at the airport. They can assist the student through check-in, baggage check and security. At security, they can request that airport security staff repack their bags in a specific order for them so that they will be able to find there things easily when they unpack.

Staff should assist knowing gate numbers and assisting them to the correct gate, as well as when boarding is about to start or any delays, as well as actually assisting them board the plane and help put away any carry on baggage.

The safety demonstration informing passengers what action to take in emergencies should be available in other formats such as Braille and audio. They should be sure to request this in advance. The flight attendants can assist with knowing the interior layout of the aircraft, where the toilet is, the layout of the food tray and assisting opening of any difficult packaging (ie: if snack or lunch is served). Just ask the airlines for any assitance and I am certain your student will have a happy, safe flight. HTH some.

Blessings,
Judy
 
:worship: :worship: :worship:

That makes me feel better! I have been looking up info on their site, but I know it's one thing to write it, another to follow through!

This will be her first solo trip ANYWHERE and we were wondering how to get her through security to the gate. Do you happen to know how far they would allow me up to security to assist her in that process? There is some baggage there and is concerned about the possibility of a pat-down... Last I knew I wouldn't be allowed very far. Would there be a staffer from the airline that would accompany her to the gate?
 
You can REQUEST a gate pass. I know when I flew home on Delta a few years ago, the other wheelchair passenger's daughter and son-in-law were allowed to accompany her to the gate and wait with her until we started boarding. It's up to the airline, but I genuinely can't see AA refusing. Be sure to have valid picture identification with you.

Will there be someone to meet her at her destination? They, too, can request a gate pass. If the airline/airport won't give them one, the airline should provide her assistance to where the person is waiting.
 

Ok... no idea where my post went, so here goes it again....

Thanks for the great info Katie. That helps calm a LOT of concerns. We'll make sure to make the request when we submit her assistance info.
 
I'm a wheelchair user, rather than visually impaired, but when I flew with AA they were great about my disability. As long as you give them advanced warning, they can do a lot to help. Make sure she calls the airline as soon as possible to talk about her requirements. It would also be good to call a few days before leaving, just to make sure that all the details are still there. Try to request a seat close to the toilets, so she won't have far to walk.

She can arrange for a Skycap to meet her from the taxi ranks, or if you'll be with her, you can arrange for extra assistance to meet you inside the airport. If you let them know in advance, they can take her around the airport on one of those electric cars, so she doesn't need to negotiate long distances, in a strange and crowded environment.

For the security check points, they're always very considerate with me. Make sure her white cane is visible when you come to the front of the line (sometimes they take people with extra challenges through a separate line, sometimes they don't), so they know what issues she has. Even if you get a gate pass, you won't be allowed to go through the metal detector with her; but you could probably ask one of the staff to lead her through. Tell her to wear shoes that are easy to take off, because they usually make people put them through the scanners now.

If they do a pat-down, she will have a female security officer, and will be taken off to one side (still within sight of you, if you're with her), so she won't have people bustling past. They will explain exactly what they're going to do, before they do it; and they will tell her step by step what they need her to do.

When she gets to the gate, she should go straight to the desk. If they're aware of her and her needs, they will be able to make sure things run smoothly. She will be able to board the plane before everyone else, as wheelchair users do, so she is settled in her seat before the hoards descend. A member of the crew will help her to her seat, make sure she has everything she needs, and will make all staff aware of her.

During the flight, if she needs anything, she can press the call button and a member of the crew will get there as soon as possible. If she needs guiding to the toilets, make sure she calls them in plenty of time, as it can take a while for them to become available. I suggest she doesn't try and get anything out of the over-head lockers herself, as bags can shift around and she she might get one fall on her. She should probably have a small bag that has things she needs immediately, which can be tucked under the seat in front; and have a larger bag that has other things, which can go in the over-head locker. The radio system on the plane usually has some good stuff on it, so make sure she asks how to work the controls. If the fasten seat belt sign comes on during the flight, it will make a 'bing' noise, and is usually followed by a Captain's announcement.

When the plane lands, she needs to stay in her seat. There are always loads of people who think they have to be first off the plane, so there is a big crush of people trying to get into the aisle. Once the plane has cleared, a member of staff will come to collect her. She will then be taken up the ramp, to one of the electric cars. She should be able to stay on the car all the way through passport control.

For baggage claim, she will need to get a Skycap to help her. Make sure the bag is very obvious before checking in, so she can easily describe it to someone else. I find coloured ribbon is a nice easy way to do it; tied tightly onto a couple of the handles, it should be easy to spot (try to go for unusual ribbon, such as rainbow or spotty, as I'm not the only person who knows this trick). Once she's got her baggage, the Skycap can take her to the taxi rank, or to someone meeting her.


A few more random tips, just off the top of my head:

:) Make sure she has some cash easily available for tips and trolleys.

:) Have her passport, tickets and any other paperwork in the front pocket of her bag, easily arranged so she can find things quickly.

:) If she has help packing her bag, make sure she is there the whole time, and knows exactly what's going into it, so she can answer the security questions. She will need to tell them that she had help packing, but was present, and hasn't left it unattended since.

:) It might be good to put things in separate bags, with distinguishing features (buttons, charms, tags, ribbons, etc), so she can find things quickly and easily.

:) If she's going to carry any liquids on the plane, make sure they're in a clear plastic bag (meeting all the security requirements), in a place she can get to them quickly.

:) Have a tag on the bag with her name, home address and the address she'll be staying at, so that it can be easily redirected on to her if it gets delayed (hopefully it won't but it's best to be prepared). Might be good to have it in Braille and written text, so she can read it, as well as airport staff.

:) Make sure she has a change of clothes in her hand luggage, so she can get out of her flown-in stuff ASAP (this is also useful if her bag takes a while to get to her).

Is she going to Disney, or elsewhere? If Disney, there's a whole heap more information we can load you up with! :thumbsup2

Hope all of this helps, and if you or she have any more questions, do come back and ask! :thumbsup2
 
You can REQUEST a gate pass. I know when I flew home on Delta a few years ago, the other wheelchair passenger's daughter and son-in-law were allowed to accompany her to the gate and wait with her until we started boarding. It's up to the airline, but I genuinely can't see AA refusing. Be sure to have valid picture identification with you.

Will there be someone to meet her at her destination? They, too, can request a gate pass. If the airline/airport won't give them one, the airline should provide her assistance to where the person is waiting.
::yes::
We just flew 2 weeks ago and someone did have a gate pass to accompany another passenger to the gate. He waited with her until she boarded (he did not board with her).

Besides the other good information on this thread, there are some resources in the post of the disABILITIES FAQs thread about travel. Some of the info is specific to WDW/Orlando airport, but there are also some general resources which may be helpful, including links to the TSA (Transportation Security Administration) web pages about travel with disabilities and special needs.
There are also some links to resources such as rights of passengers with disabilities.
 
Everyone, thank you so much!

I'll admit... even though I'm not that much older than her (only 10 years) I feel like a momma to her and I'm nervous as heck about this trip!!! She is actually flying solo to Dallas to recieve a scholarship from the National Federation of the Blind. She has been given a base scholarship with the opportunity to earn a higher scholarship at the convention she is going to. She will have a mentor with her daily, but the biggest concern is getting her on and off the plane.

It is a great relief to myself, her mom, my supervisor, her councilor, darn near everyone who is close to her. It's crazy to let her go, but this is so big and we couldn't be happier or more proud!

We were very concerned to know she is going into Dallas/Ft. Worth airport. It's still nerve racking, but hearing personal testaments about AA and how they did is comforting. Thanks again for everything!
 
:hug: It's wonderful that you care so much, and this sounds like an amazing opportunity for her! Of course you're all a bit worried about it; I worried about my first flight in a wheelchair, even though I had someone else with me; just try not to let it get any of you too stressed.

The main thing to do is make sure the airline have advanced notice of her needs, and then you can let them do the rest. They can assign a Skycap to her, to take her all the way from check-in through to boarding. The air crew are wonderful, and will do everything they can to make her flight as easy and comfortable as possible. Somebody will be there at the door to the plane to collect her, once everyone else has got off. Even if they somehow forget (never happened to me so far), the cabin crew will know she is waiting to get off, and will make sure she is looked after.

Good luck to your student, I'm sure she'll have a wonderful trip, and I hope she gets the scholarship :thumbsup2
 
Something that we found was a great help getting through security faster and easier was to place everything (shoes, coats, things in pockets) in our carry ons just before going threw security. We just stood off to the side before getting in the line and arranged all of this. Then we just had the one quart baggy to keep track of instead of many other things. Once threw security, we just stood to the side and put ourselves back together. It really surprised several of the TSA agents that we had our act so together that we got compliments on it. If it hadn't been for my scooter, they we could have used the fast lane.
 
they should give her a special badge to wear around her neck (like an unaccompanied minor) which would hold her tickets/boarding passes etc so they can be collected by the staff.

When we flew with my son the first time, I just called up AA (I had gold status at the time), explained our concerns.. first time flying, difficulty dealing with loud noises, might get a bit freaked out etc.. and the agent confirmed that the spot I wanted was a good spot to avoid the engine noise and then she opened up a seat next to me (across the aisle) for him (since it was still being held for status flyers and I bought his ticket separate from mine).

We didn't have to worry about waiting in line due to my gold status (which is why he flew with me instead of on Southwest with his little bro and dad) as we didn't have to wait in line for security or to board.

Thankfully all our concerns were for naught and none of it even phased him. But AA was really really good to us (even took the left over from my credit, sent it to us in voucher form so I could then use it to purchase his ticket.. hence why they were purchased separately)
 
they should give her a special badge to wear around her neck (like an unaccompanied minor) which would hold her tickets/boarding passes etc so they can be collected by the staff.

Oh I hope not!!! I don't think that would go over well with her at all. She was born in Germany and even in the 90s she, her sister, and her brother were all required to wear arm bands to let everyone know they were blind, much like the Jewish folk were required to wear arm bands during WWII :eek:. She has bad memories of that (she was very young, but it made a lasting impression).

Do you think there would be an alternative? She is 19 and I'm going to make sure she has all of the things she needs to navigate the plane easily with her documents (we'll most likely stash them in her laptop bag or her front pants pocket).

I think I will have her keep all of her personal items off her body until we are through security (necklace, belt, etc). She is going on this trip the week before her mother's wedding, so I will most likely be the one to take her and pick her up (flies in the night before). She has to go in order to be a part of their scholarship program. It's such a crazy good opportunity. I've already started research on the hotel (making her a list of amenities of the hotel and her room) and Monday I'll start digging out restaurants near the hotel and ones she can order delivery from. They're giving her a gift card to help with incidentals and meals.

The hotel they are using for the convention is really nice looking (a Hilton just off downtown Dallas) and has a lot of stuff to keep the kids occupied when they aren't involved in the convention.

I'm so excited for her opportunity. I think being on the DIS and preparing for trips to WDW have turned me into an uber planner. But in the long run it's a good thing. She prefers to over-prepared, so the more stuff I get her now, the more comfortable she'll be and be able to focus on getting around the airports.

We got her flight info today (no non-stop flights) so she has a layover in Minneapolis going out, and Detroit coming back. :headache:
 
they should give her a special badge to wear around her neck (like an unaccompanied minor) which would hold her tickets/boarding passes etc so they can be collected by the staff.
Oh I hope not!!! I don't think that would go over well with her at all. She was born in Germany and even in the 90s she, her sister, and her brother were all required to wear arm bands to let everyone know they were blind, much like the Jewish folk were required to wear arm bands during WWII :eek:. She has bad memories of that (she was very young, but it made a lasting impression).

Do you think there would be an alternative? She is 19 and I'm going to make sure she has all of the things she needs to navigate the plane easily with her documents (we'll most likely stash them in her laptop bag or her front pants pocket).

Don't worry, they can't require her to wear any identification if she doesn't want to. I think the PP was just suggesting this as a quick way to communicate her needs to staff members. However, if she uses a white cane, or similar, they will be able to figure out what she needs. Also, if she's using the electric carts to get about, she will be with a member of staff the whole time, who can make sure she's OK.

I think I will have her keep all of her personal items off her body until we are through security (necklace, belt, etc). She is going on this trip the week before her mother's wedding, so I will most likely be the one to take her and pick her up (flies in the night before). She has to go in order to be a part of their scholarship program. It's such a crazy good opportunity. I've already started research on the hotel (making her a list of amenities of the hotel and her room) and Monday I'll start digging out restaurants near the hotel and ones she can order delivery from. They're giving her a gift card to help with incidentals and meals.

The hotel they are using for the convention is really nice looking (a Hilton just off downtown Dallas) and has a lot of stuff to keep the kids occupied when they aren't involved in the convention.

All sound like good ideas to me! I suggest you let the hotel know about her disability, so that they are aware she may need extra assistance at times. As the whole conference is taking place there, they will probably already be aware that there will be a group of young adults with visual impairments, so they will probably only need a quick 'heads up'. If it would help her, she could ask a member of staff to give her a quick 'guided tour' of her room, so she knows where everything is. If she needs any help, she can use the room phone to call front desk, and they'll be able to get her what she needs. I also suggest she has the in-room phone numbers of the organisers of this event, in case she needs them.

I'm so excited for her opportunity. I think being on the DIS and preparing for trips to WDW have turned me into an uber planner. But in the long run it's a good thing. She prefers to over-prepared, so the more stuff I get her now, the more comfortable she'll be and be able to focus on getting around the airports.

Don't worry, I think all of us here are Über-planners, so you're certainly not alone! I was always a planner, but since my disability, I've started planning for every possible contingency. You'll be glad for it in the long-run, though, as she'll be going out a lot happier, and more able to cope with whatever comes her way!

We got her flight info today (no non-stop flights) so she has a layover in Minneapolis going out, and Detroit coming back. :headache:

:hug: Change-overs are a nuisance, but are do-able. Make sure that the airline is aware that she will need help at the transfer airports, and they will arrange the same assistance as she will have at either end.
 
I guess badge was the wrong word to use. Rather, the airlines have lanyards with large pouches at the end that they give to customers who need extra assistance. It would be the same thing they give you as a gate companion. The pouch has room to have tickets, boarding, passport etc in them and makes them easily accessible to the flight staff to assist the person.

You see them frequently with unaccompanied minors, but I have also seen them with those in wheelchairs etc..
 
Any chance you can do some training at the airport before her trip? it sounds like she had a few issues besides her blindness - having a sense of the sounds and feel of the airport before she goes there could help a great deal.
 
I guess badge was the wrong word to use. Rather, the airlines have lanyards with large pouches at the end that they give to customers who need extra assistance. It would be the same thing they give you as a gate companion. The pouch has room to have tickets, boarding, passport etc in them and makes them easily accessible to the flight staff to assist the person.

You see them frequently with unaccompanied minors, but I have also seen them with those in wheelchairs etc..
Agreed. It's like the little wallet-like item in with this purse http://www.qvc.com/qic/qvcapp.aspx/...xpandable-Leather-Shoulder-Bag-with-ID-Wallet. If you look at the small pictures just below the purse-and-wallet, and click on the little right arrow, the picture all the way to the right is the neck wallet alone. It's on a sturdy string and can hold the traveler's travel documents for convenience. I have several, because I'm addicted to this style purse (cross-body bags just work better for me; shoulder bags slip off my shoulder, and one hand is always tied up with a cane or crutch - I like having the other hand free)
 
Any chance you can do some training at the airport before her trip? it sounds like she had a few issues besides her blindness
:confused3 :confused3 :confused3 What kind of issues does it sound like she has? :confused3 :confused3 :confused3 Just because she took issues with notifying EVERYONE that she was blind by being forced to wear an armband makes her sound like she has issues??? :( Couldn't be a further from the truth statement. This isn't her first time flying... this is her first time flying SOLO.

As for the badge... WHEW!!! Okay, I think she'd be more open to a lanyard to stash her stuff. I got worried for a minute. One of the few memories she has of her childhood are those armbands. She figures things like the cane are enough of a signifyer. We'll probably make calls to the airline and the hotel to make the base contact, and I'll help her remember to call about 10 days out just to make sure everything is lined up.
 
I can't advise her not to worry about the lanyard, but I try to use it simply because I tend to be disorganized. If she's comfortable with it, having her travel documents readily accessible together in one place, great. If she's not comfortable wearing it around her neck, there's no need for her to do that. The lanyard with travel documents and cord is still a good idea, but she can tuck it securely into a pocket on the outside of whatever carry-on luggage she's using instead. The cord will make it easy for her or someone assisting her to get when needed.
 
:confused3 :confused3 :confused3 What kind of issues does it sound like she has? :confused3 :confused3 :confused3 Just because she took issues with notifying EVERYONE that she was blind by being forced to wear an armband makes her sound like she has issues??? :( Couldn't be a further from the truth statement. This isn't her first time flying... this is her first time flying SOLO.

As for the badge... WHEW!!! Okay, I think she'd be more open to a lanyard to stash her stuff. I got worried for a minute. One of the few memories she has of her childhood are those armbands. She figures things like the cane are enough of a signifyer. We'll probably make calls to the airline and the hotel to make the base contact, and I'll help her remember to call about 10 days out just to make sure everything is lined up.

Post #3 - you mentioned a problem with a pat-down, and 'baggage' - I took that to mean she had issues with that as well, sorry if I read your post the wrong way.
 
One thing to note because no one here has said it and I've heard a lot of complaints about this from people who are blind/visually impaired is that a lot of airlines turn any disability-related assistance into wheelchair assistance. This means they may expect her to let them just stick them in one of the airport wheelchairs and push her to her gate. Legally I believe that she can object to this and ask for just a guide, but I'm not sure I've ever heard of it working.

Also, two terms she should learn are the Air Carriers Access Act (which is what applies to flying/airlines -the ADA does not) and Complaints Resolution Official or CRO (the person stipulated by the ACAA to be the official on-site person to deal with disability-related concerns).

I hope her trip goes well!
 














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