Flower & Garden Food Kiosks and Apple Pay

[OKW Lover]

Not really sure if this post belongs here or over on the Restaurant board. I'm sure the Mod's will move it if there's a more appropriate place. Thanks Mods!

So the point of this thread was to let people know that Apple Pay is accepted at all the food kiosks that are part of this years Epcot Flower & Garden Festival. We were over there earlier this week and used Apple Pay successfully. All you need to do is after you've ordered and its time to pay, tell the CM that you're using Apple Pay - they apparently need to push some button on their screen - and then place your device on the sensor. This worked both with the iPhone and the Apple Watch. For those not staying on property (hence no MB for charging) this is a very convenient way to pay.

 

[DLM1980]

I love Apple Pay, usually freaks the new cashiers out cause they are all "Woah, what was that, how'd u do that?" But it's sometimes a pain in the butt, especially at the drive through of McDonalds cause 1. The cashier expects your card and when you tell them to hand you the machine they act like its a big pain. 2. There is no training on it at some places, you must hit the credit button on some registers to make the credit machine active otherwise the contactless doesn't work. 3. Some cashiers think they can Zap my watch with a barcode reader.

At Disney I want to use my ApplePay but I want my Disney Visa discount so I have to pull the card out anyways, at least last year I did. Perhaps someone who has ApplePay currently can confirm this, I don't see why they can't accept the picture of the card (Chase sets the picture, not the user) on the screen as its a an actual image of my Disney Visa just without the card numbers.

I understand disney doesn't want to make it easy for one to save money, but the less cards I have to carry, the lighter I am, and the more secure I am with not having to worry about pickpockets or my wallet falling out as I get out of ride vehicles (happened at Six Flags St. Louis two years ago, ended up at the hotel going to pull out my room key and realizing my wallet was missing)

 

[OKW Lover]

At Disney I want to use my ApplePay but I want my Disney Visa discount so I have to pull the card out anyways, at least last year I did. Perhaps someone who has ApplePay currently can confirm this, I don't see why they can't accept the picture of the card (Chase sets the picture, not the user) on the screen as its a an actual image of my Disney Visa just without the card numbers.

Interesting. I've never asked about a Disney Visa discount since I have an AP and always do that when buying merchandise, and for meals I use TiW.

I did use my Disney Visa card when I did the ApplePay transaction so I'm getting points for that.

 

[zaccaglin]

Apple Pay worked great for me today at F&G!

At Disney I want to use my ApplePay but I want my Disney Visa discount so I have to pull the card out anyways, at least last year I did. Perhaps someone who has ApplePay currently can confirm this, I don't see why they can't accept the picture of the card (Chase sets the picture, not the user) on the screen as its a an actual image of my Disney Visa just without the card numbers.

The Disney visa they have to ask for so they can physically see the card your name and expiration. When ussing Apple Pay all of the following numbers of the card don't appear on the phone and they can't punch it in as such.

 

[DLM1980]

The Disney visa they have to ask for so they can physically see the card your name and expiration. When ussing Apple Pay all of the following numbers of the card don't appear on the phone and they can't punch it in as such.

They never punched anything other than the discount button and required me to use that card. The fact that Apple Pay uses that account and displays a Disney Visa card and during the transaction an expiration date is part of said transaction. If it was invalid the sale does t go through, no discount given then

 

[zaccaglin]

They never punched anything other than the discount button and required me to use that card. The fact that Apple Pay uses that account and displays a Disney Visa card and during the transaction an expiration date is part of said transaction. If it was invalid the sale does t go through, no discount given then

They cast is still required to verify the physical card, name and expiration. Apple Pay only shows the last four digits and that it's a Disney visa, not that it's yours or expired. Even for annual passes they need to verify the discount with a photo is and will only give it to you only. When Apple Pay is used the system just sees it as a visa and doesn't know it's a Disney visa. Ive been on both sides of he counter, only one button may be pressed on the terminal but everything still has to be verified. Just like they can't give an AP discount to someone who has an AP slider on their magic band.

 

[DLM1980]

They cast is still required to verify the physical card, name and expiration. Apple Pay only shows the last four digits and that it's a Disney visa, not that it's yours or expired. Even for annual passes they need to verify the discount with a photo is and will only give it to you only. When Apple Pay is used the system just sees it as a visa and doesn't know it's a Disney visa. Ive been on both sides of he counter, only one button may be pressed on the terminal but everything still has to be verified. Just like they can't give an AP discount to someone who has an AP slider on their magic band. View attachment 158398

Like I said above its all about making it a pain to get the discount. Disney wants to make it easy to pay (Apple Pay acceptance and magic bands) but they don't want to make it easy to save money otherwise the points of verifying information is pointless.

They COULD make a flag on a persons account that links magic bands so APs just wave their band and the discounts apply. Does Disney really believe that an annual pass holder would give their band to someone else just to save on merchandise, if they lost their band they ain't getting in the park with the biometric. I'm pretty sure an AP holder would deactivate that band so it couldn't be used. That flag could expire on AP expiration date too

The same thing could be done with the visa discount Go to guest relations or concierge and have them verify the card once and set the flag. As a non pass holder if I lost my band I wouldn't want someone else using my band for fear of charging stuff to my room (yes they need to know the pin, but maybe they did) so I'm deactivating it right away

Again I get what the rules are to get the discount I just don't agree with the reason (let's market the card like crazy and tout the benefits of having it but make hoops to jump through to use the benefits)

But now we jump off topic of yay Apple Pay to the world of Disney discounts

So let's get back Apple Pay. I love using it but now with the band and the watch I end up with one on each wrist and thinking which hand do I want to put this charge on. I'm holding out for a magic band app that lets me use the apple watch as my band so I can unlock doors and pay with one wrist...,and not have sweaty magic band wrist

 

[writerguyfl]

Again I get what the rules are to get the discount I just don't agree with the reason (let's market the card like crazy and tout the benefits of having it but make hoops to jump through to use the benefits)

Maybe I'm not understanding the situation. To get the discount, you have to show your card, right? Is that the extent of the "hoops" your being made to "jump through"?

I know that lots of folks like to use the latest technology. But, you have to remember that it costs money for a company like Disney to alter their procedures. Changing the discount verification procedure means Disney would have to put every current Cast Member who handles money through some form of training. Even if that training is only 15 minutes, the cost to implement is not small change when you consider how many people would need to be trained.

 

[OKW Lover]

Maybe I'm not understanding the situation. To get the discount, you have to show your card, right? Is that the extent of the "hoops" your being made to "jump through"?

I think the point is that ApplePay contains an image of the card. It only shows up in ApplePay if its valid, thus there shouldn't be any reason to have the actual card. It also can only show up on ApplePay if the card is attached to the owners iPhone/Apple Watch which must be activated with a fingerprint/access code, hence it is the actual holder of the card.

So, all the reasons previously advanced for having to show the card are mired in the thinking of the old technology. They don't reflect (perhaps they don't understand) the reality of the ApplePay system.

 

[DLM1980]

Maybe I'm not understanding the situation. To get the discount, you have to show your card, right? Is that the extent of the "hoops" your being made to "jump through"?

I know that lots of folks like to use the latest technology. But, you have to remember that it costs money for a company like Disney to alter their procedures. Changing the discount verification procedure means Disney would have to put every current Cast Member who handles money through some form of training. Even if that training is only 15 minutes, the cost to implement is not small change when you consider how many people would need to be trained.

When I go on vacation most of my everyday stuff stays in the hotel room safe, car/house keys, wallet (cards I don't need - just take the inner insert). The magic band is great, I don't need to carry a park ticket anymore. I visit the parks very light, but also I want to make sure I'm secure. That little wallet isn't in my back pocket, its either zipped up, or buttoned up in pockets in the shorts so I don't lose it, because I have had it fall out and get lost before (while on vacation at Six Flags St. Louis it fell out of my back pocket while getting out of a coaster, I didn't know it was missing until I was back at the hotel room after park close when I went to try and open the hotel door) So it's a little inconvenient to have to dig out my wallet just to get a discount when they've made it easy to pay with a magic band or apple pay on my wrist

Now let's look at food and wine festival, they came out with mini gift cards you wear around your wrist, now why would they do that when they could just pull out their wallet and pay? Oh disney wants to make it easy to pay

Now I've been working in retail for well over 15 years, my company is definitely not the size of Disney but I'm pretty sure they have something similar to a shift meeting before a CM goes out on the floor, I'm betting it doesn't cost much to say "Hey our Disney Visa discount verification is no more, a guest presents a disney visa card and its automatically applies a discount"

Now before you go saying 'how is the register going to know every single card's status" Ever pay for anything on disneyworld.com? The second you type in the first 4 or 5 digits in the form a box appears around the logo of the type of card you are using "Disney Visa / Visa / MasterCard / Discover / AmEX / DinnersClub / JCB

Yes there is a cost involved in reprogramming the register to do that, and thats the real reason disney doesn't want to change their procedures when there is a perfectly good generic discount button, we will just verify ID/Card before applying the discount. When it comes to spending money to make less or no money companies don't want to when there are other options....

take the company I work for, if we need to reprint a receipt from earlier in the day I can go into the Electronic Journal and find it, but they refuse to pony up the money to activate the feature that allows it to be printed, instead I have to take a screen shot of the screen "hit Shift-Print Screen" then fire up Citrix so I can log in to a windows' desktop and launch Microsoft Word, and then paste that screen shot into the document with a Ctrl-V. Then because its not the full receipt, I have to get back to the journal find the next part of the receipt and do the process over again.

 

[snayak]

When I go on vacation most of my everyday stuff stays in the hotel room safe, car/house keys, wallet (cards I don't need - just take the inner insert). The magic band is great, I don't need to carry a park ticket anymore. I visit the parks very light, but also I want to make sure I'm secure. That little wallet isn't in my back pocket, its either zipped up, or buttoned up in pockets in the shorts so I don't lose it, because I have had it fall out and get lost before (while on vacation at Six Flags St. Louis it fell out of my back pocket while getting out of a coaster, I didn't know it was missing until I was back at the hotel room after park close when I went to try and open the hotel door) So it's a little inconvenient to have to dig out my wallet just to get a discount when they've made it easy to pay with a magic band or apple pay on my wrist

Now let's look at food and wine festival, they came out with mini gift cards you wear around your wrist, now why would they do that when they could just pull out their wallet and pay? Oh disney wants to make it easy to pay

Now I've been working in retail for well over 15 years, my company is definitely not the size of Disney but I'm pretty sure they have something similar to a shift meeting before a CM goes out on the floor, I'm betting it doesn't cost much to say "Hey our Disney Visa discount verification is no more, a guest presents a disney visa card and its automatically applies a discount"

Now before you go saying 'how is the register going to know every single card's status" Ever pay for anything on disneyworld.com? The second you type in the first 4 or 5 digits in the form a box appears around the logo of the type of card you are using "Disney Visa / Visa / MasterCard / Discover / AmEX / DinnersClub / JCB

Yes there is a cost involved in reprogramming the register to do that, and thats the real reason disney doesn't want to change their procedures when there is a perfectly good generic discount button, we will just verify ID/Card before applying the discount. When it comes to spending money to make less or no money companies don't want to when there are other options....

take the company I work for, if we need to reprint a receipt from earlier in the day I can go into the Electronic Journal and find it, but they refuse to pony up the money to activate the feature that allows it to be printed, instead I have to take a screen shot of the screen "hit Shift-Print Screen" then fire up Citrix so I can log in to a windows' desktop and launch Microsoft Word, and then paste that screen shot into the document with a Ctrl-V. Then because its not the full receipt, I have to get back to the journal find the next part of the receipt and do the process over again.

I believe you can add any card you want to Apple Pay - i.e, i doesn't have to be in your name (as long as it is verified by the card holder). I have certainly put some of my cards on my wife's phone.

I think Disney wanting the physical card has more to do with the discount and avoiding abuse of the discount than anything else. If my parents had the card, but I didn't, whats to stop me from adding it to Apple Pay with their permission? I would imagine you can pay with your Disney Visa via Apple Pay all day with no issues as long as you don't ask for the discount.

 

[DLM1980]

I believe you can add any card you want to Apple Pay - i.e, i doesn't have to be in your name (as long as it is verified by the card holder). I have certainly put some of my cards on my wife's phone.

I think Disney wanting the physical card has more to do with the discount and avoiding abuse of the discount than anything else. If my parents had the card, but I didn't, whats to stop me from adding it to Apple Pay with their permission? I would imagine you can pay with your Disney Visa via Apple Pay all day with no issues as long as you don't ask for the discount.

If they are accepting responsibility for your charges, you are essentially an additional card holder and thus the benefits get extended to you.

Whats to stop you from telling your parents to pickup the merchandise for you and having them get their discount and giving the stuff to you. That card was still there, the charges are still being paid

 

[writerguyfl]

Now I've been working in retail for well over 15 years, my company is definitely not the size of Disney but I'm pretty sure they have something similar to a shift meeting before a CM goes out on the floor, I'm betting it doesn't cost much to say "Hey our Disney Visa discount verification is no more, a guest presents a disney visa card and its automatically applies a discount"

I used to be a trainer at WDW. Any time a procedure was changed, our department or the area Manager would conduct some form of training. That's pretty much the only way you can ensure that the thousands of CMs are all doing the same thing. Plus, if the change involves anything related to a skill that gets evaluated as part of a performance review, you need to conduct a training.

Generally speaking, shift meetings only work when you have lots of people who all start at the same time. Due to the nature of scheduling staff at WDW, that's rarely what happens.

Admittedly, I never worked in a retail area at WDW. I suppose it's theoretically possible that they not as thorough as the two different areas where I worked. But, based on the overall corporate culture, I sincerely doubt it.

 

[dachsie]

They never punched anything other than the discount button and required me to use that card. The fact that Apple Pay uses that account and displays a Disney Visa card and during the transaction an expiration date is part of said transaction. If it was invalid the sale does t go through, no discount given then

More than likely the thinking is that they must see the card because you could take a pic of the card and have a different card assigned ot the Apple Pay or your MB or whatever.