I worked as an agent for FCH, I put over 10k of bookings with them over a 3 month period. What I did not realise at the time was FCH did not source their cars directly with the rental company.
What happens with a lot of these car hire firms, is that they buy the rental off another company, who buys it off another company and so on up a chain, with FCH the money we gave them went through 4 maybe 5 different hands before it got to the likes of Dollar or Alamo! The problem then is that if any one company go's bust in that chain, all vouchers issued below them by other companies are not valid.
It's not good enough to say "we went with so and so and had no problems" You wouldn't have any problems, ever! so long as that company and all others above them pay their bills. If they don't pay their bills then you don't get a car, simple as that!
It is so easy to set a car agency with some of these "consolidators" as they just want to produce maximum bookings at low rates, the more bookings they create the lower the rates become for them, trouble is their competitors are doing exactly the same and each is trying to get lower than the other to produce the bookings hence the very low rates around right now. I know this as I fell into the same trap! I lost £3675 when FCH went bust as I had to rebook all my clients cars again.
How can you be sure of having a car when you arrive??
As Kazzie says you can go direct with the rental company or you can source yourself with a little homework an agency that deals direct with Dollar or Alamo as we now do, it is a much more stringent procedure to set an agency up with the likes of Dollar and Alamo and companies that do have to be bonded with them so that the consumer is protected.
The thing I have learnt from this is don't go into a car hire with your eyes closed, ASK where they get their cars from, if it's not Dollar, Alamo etc etc Direct then go elsewhere.
Elle