Lisa loves Pooh
DIS Legend
- Joined
- Apr 18, 2004
- Messages
- 40,449
They will let you know--once it is close to your actual flight day. They won't let you know when you are still a few months out, your flight can change again.
They should let passengers know immediately, and not until "closer" to the flight. For my example, the change has us missing the connecting flight. By not letting me know sooner, they were jeopardizing our opportunity to remedy the situation for same day arrival. We had no formal plans that day, but we did have plans to arrive that day.
By my discovery, I was able to have better options. But whatever the definition of "closer to flight is" is not acceptable especially for our circumstance.
Not sure when Missy was arriving, but if she planned to arrive before noon but they now had her arriving at 11pm, that could alter many basic arrival plans where wait it until the last minute to fix could be problematic.
In today's technology--a head's up "we just changed your flight" email is a realistic expectation. No excuse to sit on it for a few months just because it may change again.
And we did have this happen on JetBlue for our October 2012 trip--flight changed twice by just a few minutes. We were emailed close to when that decision was made. No idea if it was immediately, but we were notified both times. (Again, I don't mind minor changes--but they still notified us each time they made a change. Never had lack of notification with anyone other than Delta.)