There's three levels to the attraction. You never know which level you'll end up on. But they do have elevators - I recall that from our last time on it when they diverted a few people to them.
Just ask to be on the level that you get sent to pre-show. My Mom has a scooter but cannot do stairs, so we always give them the scooter (she can stand and walk for a bit) and then we stay all on that level and come out to the scooter on the other side. I did not realize right away there was more than 1 level since I had always been on the lowest one with my Mom.
When you are on the ride, you have no idea there are different levels. I was surprised when we got off that we had to go down so many flights of stairs. It got me wondering, so I found a cool video that gives you a better idea of how the ride works.
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