Day 1
Our alarms went off about 7 am so we could get showered, (re)packed, and catch the shuttle to the airport. As soon as we opened our eyes, we saw several inches of fresh, new snow, and lots of snowflakes still coming down. WHEW! We just about broke our arms patting ourselves on the back because we were so smart and left a day early! Yay us! Oh, we would have NEVER gotten here if we'd left today like we'd planned. All is right with the world, right?
We went downstairs and talked to the front desk to let them know we were checking in for the shuttle I'd reserved to the airport the night before. The lady working the front desk went into a door behind her and came back out with another young guy who said he'd be driving us.
"Did you call the airline to make sure you'd be getting out today?" he asked.
"Um, no...?" WTH? I'm thinking...I've taken off in far worse conditions than this.
He asks for our flight number and brings up the Allegiant web site, which doesn't show any flight delays or cancellations, and says we're good to go, so we're off. Again.
We pile into the van and I'm once again struck by A) how glad I am we left the day before (yay us! WE ARE SO SMART) and B) how glad I am I'm not the one driving us to the airport.
Once we arrive at the teeny, tiny airport, we unload and make our way to the Allegiant checkin desk behind 5 or so other people. It doesn't take long for me to piece together that the line isn't moving. At all. And then I realize that there isn't anyone even AT the Allegiant desk. There are a few TSA agents milling around behind the counter, but nobody from Allegiant is there. The only other airline in the airport, Alaska / Horizon, has agents working and people are progressing through that line, however. I fire off an irritated comment to John about how the airlines require you to be at the airport 2 hours before your flight for the luxury of just standing there because they don't have anyone working. Nice.
Every once in a while, someone from behind us in line, which is now becoming substantial (thank God we got there early) approaches one of the TSA agents behind the counter, doing nothing, and asks a question. This part really made me laugh because each and every time, the TSA agent would raise their eyebrows as if they were taking a genuine interest in helping the person with their question, and each and every time the response from the TSA agent was "I don't work for the airline, I can't help you. Sorry." Your taxpayer dollars at work, ladies and gentlemen.
You can see the line forming behind us and winding its way through the airport. You can also see the line for Alaska / Horizon which this old guy is in is nice and short, and moving right along. I don't think the old guy wanted me taking his picture. Oh well.
It was about then that someone from Allegiant emerged from the mysterious door behind the counter and announced that they would begin checking us in in about 20 minutes. Our flight was due to leave at noon and it was now about 10:45. We'd been in line since 10:00. Aaaaaaand then he quickly disappeared back through the mysterious door.
It was then that I shot a nervous glance over to John and asked if he thought we'd be getting out today. He said "no problem".
Close to an hour later, the natives were getting restless. There were finally a few Allegiant agents at the desk and all they were doing was fielding questions from people who were too far away from the desk to hear what was going on. Basically, there was a flight to Las Vegas that morning that was supposed to leave at 8:00. That flight never got out, due to snow. OUR flight, to Long Beach, was supposed to be on the plane that was supposed to have gone to Vegas, and since the Vegas people were still in the airport, no one knew what was going to happen. Would they reschedule the Vegas flight and put us on the plane that was sitting right outside to keep the schedule flowing? No one could answer any questions and people were starting to get really irritated.
There was a super cute family right behind us in line that was going to
Disneyland, too. Young couple, and two little boys, probably ages 5 and 3. Bless their little hearts, they were being so good. So was Natalie, for that matter. I could tell she was anxious, but she wasn't complaining. She's such a good kid.
You can kind of see the blank look on the Allegiant agent's face...all they kept saying was that "someone" was on the phone with corporate, and it was corporate that had to make the call on what would happen with all of these flights. Until then, they couldn't answer any questions.
Natalie and John decided to have something to eat in the line from hell
Finally around noon (guess), Allegiant came on the intercom and announced that they would be canceling all flights out of Bellingham today. We weren't happy to hear that, but we were already bracing ourselves for it. What we WEREN'T bracing ourselves for, was the next bit of information...
"...if you would like to reschedule your flight with us at no cost, we will begin resuming our flight schedule on..."
...wait for it...
"...
SUNDAY"
Today was Thanksgiving, which made that Thursday. They weren't going to try to get us to our destination for THREE DAYS. Natalie burst into brokenhearted, frustrated tears.
Now's when it started to get a little bit scary. The Vegas people were all still in the airport, and they'd been there for 6 hours. WE, however, were in line and had been for hours. So when our line of people started approaching the counter in an orderly fashion, the Vegas people started screaming at us. Allegiant did NOTHING, they just stared at all of the mutineers like deer in headlights and let us fight it out amongst ourselves. I really, truly thought it was going to come to physical blows. I understand their frustration completely, but we were still in line. Allegiant handled this situation incredibly poorly.
I was shaking I was so angry. Our vacation was paid for in advance. Allegiant said they'd issue vouchers if we didn't want to wait 3 days to fly with them, but no refunds. So, we were stuck.
I knew one thing: I wasn't budging from that line and I made sure I held a defensive position. I also wasted no time. As I waited to speak with the Allegiant agent, I used my iPhone to start checking train schedules, bus schedules, ANYTHING that would get us back to Seattle. When I finally got to the girl at the counter I told her my vacation was paid for and my daughter was in tears.
"You need to make sure our flight back to Bellingham out of Long Beach isn't canceled because we didn't show up for the originating flight. We're not waiting THREE DAYS to get our kid to Disneyland. And you need to do this fast. I have no time to waste".
She looked afraid of me.
She picked up the phone and started punching stuff into the computer. A minute passed, two minutes passed....I interrupted her when she started talking while on hold to the agent next to her.
"Excuse me....you need to deal with me NOW. I have to go and find some way to get my family to Los Angeles. Make sure my flight back home is still good and email me the voucher...I need to walk away NOW."
Seriously. I was in commando mode.
She said she needed me to wait to print the voucher and hand it to me and I told her to email it to me because I'M WALKING AWAY NOW.
She said OK. 30 seconds later I heard the "ding" on my iPhone and it was the voucher from Allegiant.
I walked over and met up with John and Natalie. I told them there were flights out of both Vancouver BC and Seattle that were arriving in SNA that day, but we had to make our way to Vancouver or Seattle. I had brought our passports "just in case" (in case of what, I don't know but I just do this) so we had either option available. I ran over to the rental car counters and every single one of them was closed for Thanksgiving. Panic started setting in.
I ran back over to John and Natalie and started trying to pull up the Amtrak schedule on my phone and I kept getting an error message. Crap. Finally, without rhyme or reason, I planted myself in the Alaska / Horizon line, while I dialed the 1-800 Alaska Air number and got an agent on the phone. The whole time I was dialing, Natalie kept choking through tears "Thank you Mommy".
I told the woman on the phone my situation: We had just been screwed over by Allegiant, we were stuck in Bellingham but would jump through hoops to get to Vancouver or Seattle and we just needed a one-way ticket to anywhere in the LA area and omg please help me. A few minutes later she said there was a flight, OUT OF BELLINGHAM at 3:30 that looked like it was still scheduled to make it out, but she couldn't promise anything. She booked it for me and then like magic, I was the next person in line at the counter. Everyone else from Allegiant had just gotten into the Alaska Air line hoping the agent at the counter could do something for them, but she kept telling everyone she could only check people in, she couldn't book flights. And by the grace of God, I was the only schmuck that had actually done just that....booked our flight. We got one of the last seats on the plane.
The agent at the counter told us that it still looked like the flight at 3:30 would get out, but it might be delayed by an hour. And it was then that I fully realized the extent of our debacle: the flight was leaving Bellingham and had a layover....in Seattle. You know....the city that we live in? The city that we had just about killed ourselves getting out of by train to stay overnight in a hotel so we could fly out on the SUPER CHEAP FLIGHTS I had found because I AM SO SMART AND CLEVER?
Yep. We had a layover 20 minutes from our house. Oh, and if you're curious, the hotel room was $80. The train for the three of us was about $80. The one-way tickets through Alaska > Seattle > SNA were $600. Seeing the look of relief and adoration on my little girl's face that Mommy and Daddy were not going to let her miss her vacation?
I think you know.
There were a few additional scares as to whether the flight would get out or not, and if we would make our connection in Seattle, but we were assured that if we didn't make our connection we had a ton of options and flights were all getting out of Seattle just fine. It was teeny, tiny Bellingham airport and Allegiant air with one de-icer that was the problem.
When we finally made it (back to) Seattle for our layover, we decided it was time for a drink or twenty and I can't even begin to tell you how much the mood had lifted by then.
We'd spent the past nine hours traveling back to the city that we live in so that we could get the heck out of dodge and we were exhausted, but by God, we were going to get to Disneyland if it killed us.
To be continued...