Fix or replace washer and dryer?

My company puts 500+ sets of appliances (customers get to make their own selections) into our new houses ever year. Samsung is the absolute worst, regardless of what Lowe's data says.
Samsung pre-2012 especially for refrigerators are fine. My fridge is a Samsung from 2004. We’ve done a couple of minor repairs on it like the ice maker and starter relay for the compressor. We got lucky we could still find parts.
 
@ronandannette What brands do you choose when installing?

If I'd answered this thread before tvguy replaced his appliance, I would have said try to fix it. YouTube is your friend. DH is always fixing something by following the videos. Even DD31 managed to take apart the washer to try to find her engagement ring. [it wasn't there... she'd been kneading bread earlier in the day and the ring slipped off her finger; I found it the next day when prepping lunch!] We always attempt to fix before replacing. IMO, most "new" appliances are pretty much crap when it comes to longevity.
 
My company puts 500+ sets of appliances (customers get to make their own selections) into our new houses ever year. Samsung is the absolute worst, regardless of what Lowe's data says.
Why do you offer it if it is so bad? I would think that would come back to haunt you.
 
After 12 yrs likely more cost effective to buy a new one vs paying for service call/repairs. Like someone else mentioned, the availability of repair parts has an impact on whether or not it can be fixed. Trying to do it yourself is probably not a good idea, will be frustrating and involve several trips to the local home improvement store........that is assuming you can even figure out on your own what to fix/replace. Have the LG washer/dryer and probably over 10 yrs old and never had any issues. Clearly how many loads per week you run through the machine will has a bearing on how long it lasts. I would avoid any new machines that have an internet connection. Waste of money and good luck trying to figure out which service person to call if there is an issue. Honestly, does anyone really need the washing machine to send you a text to tell you the cycle has ended???...........LOL.
 

After 12 yrs likely more cost effective to buy a new one vs paying for service call/repairs. Like someone else mentioned, the availability of repair parts has an impact on whether or not it can be fixed. Trying to do it yourself is probably not a good idea, will be frustrating and involve several trips to the local home improvement store........that is assuming you can even figure out on your own what to fix/replace. Have the LG washer/dryer and probably over 10 yrs old and never had any issues. Clearly how many loads per week you run through the machine will has a bearing on how long it lasts. I would avoid any new machines that have an internet connection. Waste of money and good luck trying to figure out which service person to call if there is an issue. Honestly, does anyone really need the washing machine to send you a text to tell you the cycle has ended???...........LOL.
LOL. Yes, the Samsungs we bought are WiFi enabled. As is our garage door opener. Not sure we will ever use. The HVAC company was surprised 4 years ago when we replaced our HVAC that we did not a WiFi enabled thermostat. And the house our daughter bought 6 years ago had a WiFi enabled microwave. Great, someone can hack your microwave popcorn!
 
Yes, too funny about WiFi HVAC systems. The new development where we built a home a few years ago had that as part of the features the builder provided. People eventually realized the builder/HVAC company set ALL of the thermostats to the same default password. I can recall our HOA sending out a message to all homeowners to either change the password and/or turn that feature to OFF if you didn't plan to use it. I can see programming your thermostat if everyone is at work/school during the day (or going on vacation) and adjust the temp to the desired setting an hour or two before you arrive home to save money, but doing that via WiFi doesn't seem necessary. WiFi microwave...........hmmm so you can pop some corn while at the other side of your house? Oh, wait, you still have to put the corn in the microwave, another useless feature.
 
Yes, too funny about WiFi HVAC systems. The new development where we built a home a few years ago had that as part of the features the builder provided. People eventually realized the builder/HVAC company set ALL of the thermostats to the same default password. I can recall our HOA sending out a message to all homeowners to either change the password and/or turn that feature to OFF if you didn't plan to use it. I can see programming your thermostat if everyone is at work/school during the day (or going on vacation) and adjust the temp to the desired setting an hour or two before you arrive home to save money, but doing that via WiFi doesn't seem necessary. WiFi microwave...........hmmm so you can pop some corn while at the other side of your house? Oh, wait, you still have to put the corn in the microwave, another useless feature.
We added a Wifi thermostat back in May. We already had a programmable one, so it was great for setting when the house was empty or everyone was asleep vs people up and about.

The Wifi one we used when we went on vacation, turned the "normal" programming off (at least a higher set point before it came on), then the day we were coming back, set it to run again. I can also see in the app how much it's running the past week and the total for the previous month.

My next garage door opener will be Wifi enabled. I want to be able to check the status of it when no one is at the house (and close it if needed). But won't change that until the current one dies.

W/D, Fridge, or Microwave we don't need or want Wifi for. Our new Dishwasher has Wifi, and we've taken advantage of it (programming when to start & what levels, plus gives us a status of how long left in the cycle). We didn't get it because of the Wifi, but it was included.
 





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