I've been to Disney twice before, but we've previously stayed off site in Orlando and Kissimmee. We've made it a tradition to go every 2 years. We just got back last November, so we're planning for 2021. We've always gone in November, but figured why not try a different time, so we were initially aiming for January/February...and then Covid-19 happened. I know a lot of states are entering Phase 1 and we don't know what the future holds, but we're now leaning toward continuing doing our November tradition to make sure the kinks are knocked out. Having never stayed at a resort before, I'm trying to navigate the best course of action. I posted on the Mom's Panel and they suggested that because rates for 2021 are not available yet to book a room-only reservation as far in advance as 500 days. Once the pkg has been released, I can then update to a vacation pkg. They stated I could book for January/February, which was when we initially wanted to book and then modify the reservation for November 2021, but to discuss it with a cast member regarding cancellation and modification policies. So, just chatted with a cast member, who really didn't help much. I still don't know whether to book now for January/February and modify later to November 2021, which would allow us to make payments for a longer period of time or if I should just book summer 2021 for November 2021. The cast member basically just said to book for November as soon as possible since it's the busiest month of the year, but didn't specify whether she meant now or next year and before I knew it, she ended the chat : / Aside from booking concerns, I also want to make sure that we will be refunded if for some reason the trip is cancelled altogether because we don't know what's happening with Coronavirus. If you've made it this far in my post, kudos to you. Just a lost, confused, home sick for Disney girl looking for answers!