first experience with fraudulent credit card activity

[Disneyplanners]

Merry Christmas everyone!

I woke up this morning and checked my email to find that I had a walmart.com confirmation from an order placed this morning. The order was for a book or movie for in store pick up and 2 e gift cards for $200 each. The order had all of my information ... name, address, phone number, even my local store for the item pickup. Of course the 2 e gift cards were not sent to my email. I called discover and they are going to send me new cards and are not holding us responsible for the charges. I also called walmart.com and it seems that they were able to cancel the order and will look in to what happened. Is there anything else I should do? I'm thinking that my walmart account was hacked into, not the credit card? I had my discover card saved in my account info. I thought I saw a thread a few weeks ago with this happening to someone else, but I couldn't find it. Also wondering what to do about Christmas returns with this card. I have a lot of items to take back, and I used this card for everything. Discover is sending me new cards with new numbers. Does anyone have experience with how this would work?

 

[lucky1]

File a police report.

 

[Gorechick]

From what I've read, don't save CC info in your store account.

 

[sk!mom]

You should be able to use the new card for returns. It will be a new number but the same account. This has happened to me 3 times over the years and it was a very smooth transition to a new card. This is why I never use a debit card. Fraudulent charges on a debit card can be much more complicated to sort out- much more stressful!

Oh and a police report has never been necessary for me with fraudulent cc charges. Chase has done a great job handling the whole issue every time. One phone call and it was sorted. Two of the times, they caught the unusual activity, denied the charge, and called me.

 

[SwimBikeRun]

Returns were a pain when this happened to me. Most stores match up the credit card numbers and the return won't go through automatically. I had to keep on explaining that it was the same account, just a different number. Target was the worst.

The returns will go through, you'll just have to keep explaining.

 

[disneymagicgirl]

Walmart charged my card twice last week for the same transaction. It was an instore purchase though. I submitted a dispute through the chase website. It is pending.
Good luck, OP. We have had a fraudulent charge on AMEX in the past and it was fairly painless.

 

[pigletto]

Though this has never happened to me, I do recall reading a post very recently here about the same thing. I do believe someone mentioned that it was a bad idea to save your card information on the Walmart.com website. I don't remember when the post was exactly, but I am pretty sure it mentioned walmart specifically. Sorry for your trouble OP, I hope it is resolved quickly