We just closed on our contract that we bought through Fidelity a few weeks ago. Sharon was wonderful! She kept us updated frequently and everything went perfect. She warned us it may take longer since we has a foreign seller, but it was just as quick as most. We signed the contract Oct 30 and closed Dec 12. Points loaded and booked on Dec 22!
I've been talking with Sharon lately and she seems ok.
I had previous issues with Shawn not presenting an offer that I was making bc she "didn't see" the email after we had been corresponding five or six times before. She also didn't see my email 3 days later following up. Then when I checked in a couple days later she said it sold to someone else for nearly what I was offering.
We used Fidelity. The first contract fell through but through no fault of the agency. Quickly found another contract and it went smoothly. We also dealt with Sharon.
I think the reason things were going so rocky for them several months ago is because they moved offices and they had a key agent leave and start her own business. Glad to hear things are back to normal.
I am using them right now. First I found a contract through Sharon that was bought back by Disney. Then I found one and are getting the contract signed etc with Shawn. I do think Sharon is a little more responsive but I find as long as you call Shawn she will do what I need. Just a little more probing. I would call vs email. Overall I would use them again. They are willing to look for the best deals and present any offer. I didnt get that feeling with other places.
We just put in an offer on a contract today and I asked that question, and I was told that you only pay the admin fee if the contract passes through ROFR and goes to closing.