Feeling overwhelmed - questions?

[Sundancer UK]

I hope these questions aren't *too* stupid. I left everything to DH last time, and this time it's all down to me - and everything has changed it seems!

1. Do we still get Mickey Mail? What will be in it if we do?

2. Am I correct in thinking our magic bands wont get shipped to us, but we pick them up at the resort? We still get to choose colours, right? I've customised it all but paranoid it will change.

3. I've realised that only half of our party are showing up on MDE under "my reservations" now. We have booked two rooms, with two of the children on my reservation, and three on my husband's. Everyone on his isn't showing. I think I once read something about us needing to invite and accept each other - is that what I need to do to see their details? Will I need to have this done to be able to book fast passes for all of us?

4. MDE is telling me that there's a problem with three of my guests and they aren't eligible to receive new magic bands - is this something I just need to call Disney about? It wont say why, just that it can't retrieve data for two of them - the one that is named is my eldest son who is on my reservation, so it wont be the same problem as in question 3, I think.

5. Online check in. Can we do this, and why should we, if so? What is the advantage?


Argh, I'm sure there's more I was supposed to ask! Is there anything else I should know?
We are a party of 7, including two adults and one infant. Flying Virgin, staying two weeks at Coronado Springs with park hoppers, etc. I've booked all our ADRs, and need to start planning our FP+ selections soon.

Is there anything glaringly obvious that I need to consider? I know we have to sort out travel insurance and ESTAs...


Please help little old me

 

[Elise79]

1 - who have you booked through? Depending who you have booked through depends what arrives in the post.

2 - correct Magic bands will be at the front desk when you arrive. Make sure the shipping address shows as your UK address to avoid any problems. This can only be done on the website not the app.

3 - do you have one or two MDE accounts? One will be easier to manage. You need to ensure both room reservations are linked and all the members of your family are set up in the friends and family link. Once you have done that you can click on your reservations and you should be able to add them to the rooms and they will have their colourful icon instead of the plain one.

If that doesn't work you will need to call IT - there is an 0800 number on the website.

If you already have 2 accounts you need to use the invite and share. You will invite the main account holder by email then the other using the mutual friend option. Ensure you choose the view and share all option. (Easier than it sounds when you look at it). You should be able to add the right people to the rooms as above.

4 - if the above doesn't solve the MB problem it will be a phone call.

5 - online check in opens at 60 days and yes you can use it. Personally I have tried it and now I don't bother - never helped and in fact most times has caused me more problems. I might just be unlucky but I will stick with traditional check in.

Your FP+ booking window will open at 60 days and you can pre-book your 3 FP per day. You will need to have resolved your other issues though

 

[Sundancer UK]

Thank you so so much Elise. I am so worried about getting this wrong. I have no idea how easy or difficult it will be to resolve if I don't fix it soon.

We booked through the Disney website, and booked our flights separately on the Virgin website.

I have a feeling we do have two MDE accounts - we both have the app on our phones and I think I have invited DH. When he is home from work I will see if he can check.
However, when I click on "my family" we are all showing with the colourful icons!

When I look at our reservations page, we have two rooms and the correct amount of people in them.
Below this is the "tickets and passes" bit, and only the people in my room are showing with 14 day ultimate tickets. Does this mean my husband has to link something?
This still doesn't explain that my son (in my room res) isn't showing as able to get a MB.

Is the number open at weekends? I need to call and sort this out - it's using up valuable headspace that I should be using on FP+ planning!

 

[Elise79]

The easiest way to tell if you have one or two accounts is to look at your friends and family list - it will either say "Has own Disney account" or "Managed by You"

The number is open at weekends but works on FL time so opens at lunchtime for us (not sure exactly but after 2pm they will be open for sure).

They will sort everything with you

 

[Sundancer UK]

Ahh, he has his own account and I can't manage him lol - he says it feels like I manage everything he does!
Is there a way for him to invite me?

I think I'm going to need to phone Disney for the rest.

 

[Sundancer UK]

Just got off the phone from a reeeeally long call to Disney. I sure am glad it's a free-phone number! And very glad that I called, it was a problem that I totally could not have fixed myself, and would not have been able to book fastpasses or anything!
It was a double problem, and apparently doesn't come up often any more. Lots of grey 'ghost' icons popping up on both reservations because they didn't link properly when they should have.

All sorted now though - phew!

 

[Elise79]

Glad your sorted