feedback to Disney on CM

[edhmom]

We had a fantasmic CM on Guardians. I wanted to let Disney know because he really did a great job. Who do I contact? I went to the Disney website but the only thing I saw was a generic "Other" in the Contact Us section. Is there somewhere else I should be looking?

 

[figment_jii]

I've always used the Contact Us section of the website (I've used the "Comments on your past Disneyland Resort visit" for the subject). If you're on Twitter, I've also sent DisneylandToday a DM with the CM compliment.

 

[Donathius]

I've always used the Contact Us section of the website (I've used the "Comments on your past Disneyland Resort visit" for the subject). If you're on Twitter, I've also sent DisneylandToday a DM with the CM compliment.

I've done exactly this before. I even got a call back from guest relations about my comments. I was complimenting the performance of a specific Anna from the Frozen Meet and Greet. I even included a picture so they knew who she was. The CM that called me told me they really appreciate this kind of feedback and it makes a big difference in their performance reviews. I always try to do this if a CM really blows my mind - the Anna that interacted with my daughter that day was unbelievably amazing.

 

[WonkaKid]

I've gone out of my way several times to compliment CMs that went beyond the call. I know that it helps them and the folks at Guest Relations also like to hear about it... as a break from the countless complaints they get all day.

 

[edhmom]

Thanks everyone. I sent a message regarding the Guardians cast member I got the name for and I complimented a Photo Pass photographer who I didn't have the name for. I tried to leave as much detail as possible so they could hopefully figure out who she is and she can get the credit she deserves.

 

[Je Suis Renard]

I've always used the Contact Us section of the website (I've used the "Comments on your past Disneyland Resort visit" for the subject). If you're on Twitter, I've also sent DisneylandToday a DM with the CM compliment.

I use the Contact Us section, too, and I give as much info as I can, i.e. date, time frame, location, CM's name if they have a name badge on, character's name if the CM is a performer.

 

[Disney Lvr of Old]

I’ve done the same with guest relations and got an email back thanking me and letting me know the cast member would be informed. It’s always nice to give kudos; as a PP mentioned complaints are always reported more often!

 

[theluckyrabbit]

I've always used the Contact Us section of the website (I've used the "Comments on your past Disneyland Resort visit" for the subject)...

I do this, too, and add "ATTN: Castmember Compliment" at the top of my comment. Then I make sure to include as much identifying detail as possible, e.g. date, time, location, name and town (if I can remember), description, etc. So far, this has worked every time!

 

[gottalovepluto]

I've always used the Contact Us section of the website (I've used the "Comments on your past Disneyland Resort visit" for the subject). If you're on Twitter, I've also sent DisneylandToday a DM with the CM compliment.

I’ve done the Twitter DM as well, worked great. Fast & easy on the go!

 

[theluckyrabbit]

If you use Twitter, try to send a copy of your comment using the DLR website, too. I don't know about the Twitter comments (have to ask about this one!), but CMs at City Hall have told me that the website comments eventually get sent to the CM-in-question's supervisor and get put into that CM's file. This really counts for a lot during annual reviews. If anyone else finds out whether Twitter compliments go into the CM's file, post it here, please!

 

[edhmom]

If you use Twitter, try to send a copy of your comment using the DLR website, too. I don't know about the Twitter comments (have to ask about this one!), but CMs at City Hall have told me that the website comments eventually get sent to the CM-in-question's supervisor and get put into that CM's file. This really counts for a lot during annual reviews. If anyone else finds out whether Twitter compliments go into the CM's file, post it here, please!

I sent an email. I'm not on Twitter so that method wasn't an option. I haven't heard anything back, not that hearing back was required, so I'm just going to hope my message made it to the right people.

 

[Je Suis Renard]

I sent an email. I'm not on Twitter so that method wasn't an option. I haven't heard anything back, not that hearing back was required, so I'm just going to hope my message made it to the right people.

You will eventually hear from Guest Services; you should have gotten acknowledgement of your e-mail.

Right now, the lead time for a response is 10 business days. They will thank you for sharing your experience, refer back to your compliment (it's kind of a template response, though they will mention specifics from your e-mail), and say that they will share it with the appropriate leadership team.