FD: to many problems :(

[pirateslife4me]

Well I booked Free dining 9/21-9/29 at ASMU and my CM was all over the place when we were talking. Let me give you the run down: First I asked for 9/21-9/29 ASMO she said Standard or Preferred, I told her Standard and she came back and said that they had openings. Then She asked for the Free Dining code and i gave it to her, she then told me the amount. She charged me for dinning, so i politely asked if that was with free dining and then she put me on hold and said that it wasn't and that there was no more rooms at ASMO.... I understand that they have so many rooms for FD but after she told me that everything was set and then to take it away. I then had her switch it to ASMU and that was all good. Now the problem is that i cant view my reservation online, she gave me my cof number which was 8 digits long and they have yet to charge my card. Should I be worried that she messed it up? I was less then impressed with the service she gave me, a lot of attitudes and she was not trained. I expected more from Disney... I work in customer service and when I think of Disney I think of them as the standard of that. Im going to call back anyways to request a nonsmoking rooms but im worried.

 

[tinaluis]

It can take up to 24 hrs. for your reservation to show up online.

 

[TeenyWeenyJellyBeany]

I think people are often hard on Customer Service Reps. There seemed to be a lot of excitement surrounding free dining. I bet Disney was bombarded with people calling about it this morning. It was probably chaotic. I would think you could just call and ask a Customer Service person to confirm your reservation.

 

[pirateslife4me]

Yea I wondered that but it was saying that it way the wrong info:

"Sorry, you must enter your Confirmation Number and the phone number you used when making your reservation."

So maybe its not in the system since they had a busy day..

Yea but like i said, I work in customer service and the best way to take care of a customer is to have more knowledge then them (proper training) and to be as polite as possible. Telling me that there is 200+ people waiting behind me doesn't help, I had all my info inline. I wasn't the one holding it up. But everyone has an off day.

I still love you Disney, even though you cause me so much heartache

 

[indigoxtreme]

If it doesn't show up first thing tomorrow. Call back with the # you received and have them check the reservation, explain that you were not happy with the service you received and do not feel comfortable that you have the package you asked for. They will be glad to help you.

 

[tony609]

I didn't have to give a code. I just siad I wanted the free dining. Should I be worried......

 

[Lisa Hale]

Our package ressie only has 8 digits, too. I booked on Monday a.m. and it's there now (I didn't look for a day or two, the dining CMs already new and confirmed at each of our ADRs if they were 1 or 2 TS credits). I do have to enter the conf. # and my phone # online, but all is well. I got my paperwork in the mail today and it verified everything. If you have any questions, I'd call tomorrow and confirm it.

Good Luck!

 

[Dimples]

I would try it again on line as I was having trouble about 1/2 hr ago and it was giving me the same error message and I booked mine yesterday. However, I was just able to pull mine up and so maybe you would want to try it again.

 

[disneydreamerbelle]

Sorry to hear about your experience We had a similar experience today. Our CM seemed put out by our requests (we were debating between one room or two for four adults took about twenty minutes. Then our call was dropped (I didn't know this could happen between two land lines - still wondering if he disconnected us ). When we called back to see if our reservation had gone through we got yet another grumpy person. I have never experienced such service from Disney.

Silver lining - when I called back tonight to see if anything had opened up at POP I got a very nice and knowledgeable lady!

I just keep telling myself that everyone has bad days, and this must have been theirs.

 

[kileybeth]

I called back this evening around 5pm b/c I felt my service/information this morning was lacking. I have been reading a lot on these boards, have been to disney parks for 20+ years and stayed for my first trip on site this past Jan. 2007. I'm not uninformed.

My CM this morning (after getting on the phone and calling to get through at 6:45am, finally getting on hold and waiting 50 minutes more. . .)just seemed to care less about me and my reservation, I guess I just wanted a little magic. I knew she had a long morning already and a long day ahead and I even tried to sympathize with her (I'm a sahm now but used to take 50-70 calls a day from irate customers who hadn't been paid insurance money

anyway, tonight was a totally different phone call! tons of information, good attitude, and apolagy for someone elses lack of professionalism this morning! flower3: to ****** if you are a diser!!)

so yeah, just go ahead and call again.

btw, my ressie showed up on line by this afternoon from 8am call this morning?

 

[fortheloveofamouse]

I had a similar issue this morning. The CM I got was so confused it took him well over an hour to get us booked. I was patient and kind and I realize this was a stressful day for them, but towards the end I wanted to cry. I had to end up changing our dates because by the end of the call the availability was wiped out for AKL for our dates. The reservation still is not 100% correct, but I can handle that another day. I am not in the mood to be on hold for for another hour, no matter how catchy the tunes

 

[scoutsmom99]

Glad to hear I'm not the only one who got an 8 digit confirmation number. I haven't tried it on-line yet, but I hope it works otherwise I will be calling them to ask about it on Saturday.

 

[scoutsmom99]

Phew my 8 digit confirmation worked on Disney's website. I just booked this afternoon around 1:30pm or so.

 

[LoriZH]

I didn't have to give a code. I just siad I wanted the free dining. Should I be worried......

I wasn't asked for a code at all, so don't be worried, as a matter of fact, the OP was the first one I read that was actually asked.

The CM's were running ragged on the phones today, I'm sure they have new CM's just to handle the calls. I would give a bit of a break but make sure you double check in the AM to make sure it did go through. You have a confirmation number and it will show that you called so they can't take it away from you, i don't believe.

 

[n2mm]

Its all about the phone number. The last time I booked I couldn't get it to pull up, so I called and asked what phone number was tied to the reservation. As soon as she said 202, I knew it was my work number, not my home number. The next reservation I made for my daughter would not pull up either, so I called again and they turned 2 of her numbers around. As soon as I entered the wrong number, I could view it. So if the CM took the number wrong, or used it from a caller ID (I called from work one day instead of home) that is the number tied to the reservation. You will have to call and ask them to tell you the phone number they used.

 

[Joan1]

I was less then impressed with the service she gave me, a lot of attitudes and she was not trained. I expected more from Disney... I work in customer service and when I think of Disney I think of them as the standard of that. Im going to call back anyways to request a nonsmoking rooms but im worried.

Keep in mind that sometimes overflow calls go to call centers that are not answered by Disney employees and the people that answer those phones don't work with it every day. No excuse for poor customer service but it may answer the question about her not knowing much

 

[KBerly]

That's exactly what happened to me. They used my cell phone instead of my home phone. Check the phone number used.