It's difficult to say if your requests were "ignored" or they simply couldn't accommodate them. How was resort occupancy and did you ask if there was anything available in the food court area?
I'm not sure what the front desk CM see's when you check-in, but I thought that the room assigning department took care of, well, assigning your room. I know that front desk staff does have some flexibility to move you, but it would be interesting to know if they just see your general information, or all the details when they pull up your reservation.
Sorry it didn't work out for you this trip.