We are season passholders and my son wanted to go to all four parks in one day for his eight birthday. (A lot, I KNOW!) We started the day at AK. Since it was my son's birthday, his friend (who also has a season pass) came with us. I was sent to 3 different fast pass kiosks to get fast passes for all of us at AK. (And everyone at each location had a different answer for me, UGH!) The magic bands are a blessing and a curse, but that's a whole other discussion. Finally at guest relations at the front of the park they got it taken care of. The cast member who helped me, was very nice and gave us one fast pass for each park. I was very thankful and it was above and beyond!
We rode Mt. Everest with our bonus FP and were off to Magic Kingdom. We then rode Space Mt with our FP and a couple other rides then we were off to EPCOT. I gave my son the option to use his bonus FP on either Soarin, Test Track or Frozen. We were just there a couple weeks ago and went on Test Track, so he picked Frozen. We rode the monorail to EPCOT and planned to work our way to the back of the park to take the boat to Hollywood Studios. So our last stop was Frozen, we got in the FP line and they informed us that the only thing you CAN'T use a bonus FP is on that ride.
I was shocked they hadn't told us, I saw the manager there and I told him, I was annoyed that we couldn't use our FP and to let upper management know that they need to inform Guest Relations to inform guests, because even though I wasn't too mad, if this was my one trip to Disney I would have been HOT!
He told me, he understood and gave me the normal blah, blah, blah excuses. I wasn't really mad, and I told him that I understood why I couldn't use it, but I knew that Disney never did another unless they got lots of complaints. I was bummed because had we known, my son would have picked something else and we would have done it on our way to the back of the park. Like I said, I wasn't mad about not being able to use the bonus FP because of course, they were BONUS FP and it was nice of the cast member to give them to us in the first place. But here is my gripe, the manager told me several times, "Well, we have 45,000 cast members". First, there aren't 45,000 guest relations cast members and second, is that REALLY an excuse for not letting a guest know? I'm sure I we weren't the first family and certainly not the last guests to want to use a bonus FP on the Frozen ride. And doesn't this compound the problem? LOL!!
I guess I just feel like that was a lame excuse and for whatever reason, it struck a cord and stuck with me. I guess like lots of long time Disney guests I just feel the customer service part of the Disney experience is slowly declining. I don't blame the cast members, but I feel what sets Disney apart is their amazing cast members. They should have a better canned response other than telling my how many people work there and it takes time to get the information out. Well, that's kind of a big one to me, right?
I know this the the epitome of a first world problem, but you do you think I should be annoyed or not by that excuse?
We rode Mt. Everest with our bonus FP and were off to Magic Kingdom. We then rode Space Mt with our FP and a couple other rides then we were off to EPCOT. I gave my son the option to use his bonus FP on either Soarin, Test Track or Frozen. We were just there a couple weeks ago and went on Test Track, so he picked Frozen. We rode the monorail to EPCOT and planned to work our way to the back of the park to take the boat to Hollywood Studios. So our last stop was Frozen, we got in the FP line and they informed us that the only thing you CAN'T use a bonus FP is on that ride.
I was shocked they hadn't told us, I saw the manager there and I told him, I was annoyed that we couldn't use our FP and to let upper management know that they need to inform Guest Relations to inform guests, because even though I wasn't too mad, if this was my one trip to Disney I would have been HOT!
He told me, he understood and gave me the normal blah, blah, blah excuses. I wasn't really mad, and I told him that I understood why I couldn't use it, but I knew that Disney never did another unless they got lots of complaints. I was bummed because had we known, my son would have picked something else and we would have done it on our way to the back of the park. Like I said, I wasn't mad about not being able to use the bonus FP because of course, they were BONUS FP and it was nice of the cast member to give them to us in the first place. But here is my gripe, the manager told me several times, "Well, we have 45,000 cast members". First, there aren't 45,000 guest relations cast members and second, is that REALLY an excuse for not letting a guest know? I'm sure I we weren't the first family and certainly not the last guests to want to use a bonus FP on the Frozen ride. And doesn't this compound the problem? LOL!!
I guess I just feel like that was a lame excuse and for whatever reason, it struck a cord and stuck with me. I guess like lots of long time Disney guests I just feel the customer service part of the Disney experience is slowly declining. I don't blame the cast members, but I feel what sets Disney apart is their amazing cast members. They should have a better canned response other than telling my how many people work there and it takes time to get the information out. Well, that's kind of a big one to me, right?
I know this the the epitome of a first world problem, but you do you think I should be annoyed or not by that excuse?
