Email dcl.reservations@disneycruise.com, and give them all pertinent details - party name, reservation number, sail dates, ship, and server's full name.
You will get a stock email reply letting you know that your request was noted on your reservation, but is in no way guaranteed.
Andre and his assistant Rex. We were a family of 23, including 6 young children. Our team was awesome. Now, whenever we get together for a meal, we all say "we miss Andre!"
Head servers always seem to have a kind of used car salesmen feel to them. But we've always enjoyed our servers and assisstant servers. And never had the same ones or even seen them again on other cruises within a year.(but have seen/had the same head servers)
On our Fantasy cruise this past December, our head server was very helpful and outshone both the server & assistant server. And he never gave the "excellent" speech, unlike the server...
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