Facebook ?

[squirrel]

Can you be blocked from a company Facebook account?

I can't seem to post anything to HP's Facebook account.

 

[Shelly F - Ohio]

Yes they have the power to block you just like you can block people.

 

[lauti]

Some companies don't allow wall posts.

 

[squirrel]

Interesting. I didn't think I posted anything too bad.

Just asking for someone to find out why it won't update my order status since the replacement didn't arrive on the date they had listed (a few days ago).

 

[squirrel]

Some companies don't allow wall posts.

HP should be one, since almost all posts are people complaining about their products and or customer service.

But they still do have a wall post with people posting.

 

[bumbershoot]

Interesting. I didn't think I posted anything too bad.

Just asking for someone to find out why it won't update my order status since the replacement didn't arrive on the date they had listed (a few days ago).

IMO as a former customer service rep for a large online company...why not just contact customer service? Why put your issues out for everyone to see, and for probably *not customer service* employees of HP to try to figure out what to do with your post? Just go straight to the source. Probably a lot faster for you.


I've heard of the "let's shame the company in public" method of using FB for when there are severe problems, but things not arriving on time isn't necessarily that advanced of a problem.

 

[wiigirl]

Yes they have the power to block you just like you can block people.

yup.

 

[cvjw]

You most certainly can be blocked from a company's facebook page. I know of several people who have been blocked from the Nissan Pathfinder facebook page. We are all/have been fighting Nissan to repurchase our 2013/2014 Pathfinders because they can randomly shudder and stall while driving. If you complain too much on their facebook page, you can find that you are no longer welcome to post there.

To the PP who posted about contacting the company directly to work things out - in this case, it did not work - no resolution to the problem. Posting on the facebook wall is sort of a last resort for some help, and also to warn others about what could be their future if they also purchase one

 

[disneymagicgirl]

You most certainly can be blocked from a company's facebook page. I know of several people who have been blocked from the Nissan Pathfinder facebook page. We are all/have been fighting Nissan to repurchase our 2013/2014 Pathfinders because they can randomly shudder and stall while driving. If you complain too much on their facebook page, you can find that you are no longer welcome to post there. To the PP who posted about contacting the company directly to work things out - in this case, it did not work - no resolution to the problem. Posting on the facebook wall is sort of a last resort for some help, and also to warn others about what could be their future if they also purchase one

Glad u posted that. That is one of he card I have been considering.

 

[squirrel]

I actually did call on the 4th as it didn't appear as though it was shipped. I asked about a tracking # and they said they would look into it and see if it could be updated.

Two days later it still says the same thing and it also says "* Due to parts/inventory back orders, shipping issues, repair times, or circumstances beyond HP’s control, your order may require additional time. In these situations, you will be notified by HP."

I understand they may not have one available right now but they could at least let me the consumer know when I might expect it to arrive. They wrote that they would contact me, I'm just calling them on it. If you don't want to contact the consumers don't write it! I'm sick of calling them about issues with their horrible products. I want the reconditioned one and I can hopefully sell it and buy another brand of tablet that works.

 

[cvjw]

Glad u posted that. That is one of he card I have been considering.

Keep on looking at other brands - it's not worth the risk. If you could only know what I went thru with Nissan for the last year, and what multiple other people are going thru right now, you would RUN!!!!! I wouldn't wish my experience on my worst enemy. FYI - Nissan did buy my PF back under the GA lemon law, but it wasn't an easy process. Nissan has forever lost a repeat customer after how my family was treated

 

[disneymagicgirl]

Keep on looking at other brands - it's not worth the risk. If you could only know what I went thru with Nissan for the last year, and what multiple other people are going thru right now, you would RUN!!!!! I wouldn't wish my experience on my worst enemy. FYI - Nissan did buy my PF back under the GA lemon law, but it wasn't an easy process. Nissan has forever lost a repeat customer after how my family was treated

What a bummer.
Glad it worked out in the end for you. What car did you get instead? I wonder of the cousin vehicle by infiniti has the same issues.

 

[kiki02]

Can you be blocked from a company Facebook account?

I can't seem to post anything to HP's Facebook account.

Probably. WHICH is why I refuse to go on or use FB.

 

[Gina-Gina-Bo-Bina]

IMO as a former customer service rep for a large online company...why not just contact customer service? Why put your issues out for everyone to see, and for probably *not customer service* employees of HP to try to figure out what to do with your post? Just go straight to the source. Probably a lot faster for you.

In a perfect world, this is exactly what should happen. That said...it often doesn't.

I had an issue with my son's graduation photos through Lifetouch (two items did not arrive with the order, and a third item was printed in black and white rather than colour).

A friendly phone call to the customer service department did not yield resolution, despite the fact that the company was able to confirm that the errors were those of the company, and not mine during the ordering process. A Facebook posting had me a manager on the phone within the hour and the matter fixed.....just like that.

I attempted to get the order corrected in the "proper" manner, but they were not anxious to assist. The fact that my issue was "put out for all to see" on their Facebook page at least managed to spur them on to correct their mistakes on my $400+ purchase. It wasn't my first choice of resolution.....but I will use it when customer service fails to help.

 

[tvguy]

The reason so many commercial sites use Facebook for their comment log ins is so they can track and block comments, presumably to make it easier to make their site friendlier by blocking abusive posters.

 

[scrapquitler]

Can you be blocked from a company Facebook account?

I can't seem to post anything to HP's Facebook account.

Try tweeting them or just pick up the phone and call.

 

[squirrel]

Called again and they say they have no reconditioned Slate 7's to send me. They figure I should get one on the 17th.

I asked why it doesn't update on the order status page when I'm trying to see when I might receive it. Also said they should remove the part about them contacting the customers if there is a delay since they don't contact us and it just annoys us seeing things they say they do but don't.