Experiences with email DCL guest services

[FredS]

On a very few occasions I have emailed WDW guest services. These people are absolutely incredible in their handling of any concern or I have ever had (which is part of why we are such Disney fans) and seem genuinely appreciative of any constructive criticism or info regarding a problem.

I had one negative experience (nothing huge) on our cruise and need their assistance. Has anyone dealt with cruise line guest services, particularly via the link on the DCL website? I am trying to decide if it would be more effective to email DCL or the main Disney guest services.

Has anyone had a concern regarding DCL for which you contacted their guest services (NOT guest services onboard) and if so, were you satisfied with how it was handled?

 

[SeaSpray]

I emailed DCL from their web site just last week and got a reply in about 2-3 days. I was making a suggestion about DCL merchandise, so their reply was very short, just letting me know that they'd pass on my idea to the appropriate people, but at least they responded.

 

[inkkognito]

I would recommend sending it to DCL rather than WDW. The cruise line guest communications staff is very responsive.
Barb
Visit the Platinum Castaway Club at: www.castawayclub.com

 

[trishy]

I've found DCL guest services to be very accomodating and quick to reply to our emails. We had a double billing problem and they were very quick to reply and help remedy the situation. Another time we received a letter saying our dd was too young for an excursion - we sent them an email and they got to the bottom of it - had the wrong year for her birthday listed. Was resolved very quickly.

 

[Penny12]

The two times I've mailed DCL (once with some observations from a cruise, the other with a query about a future cruise) they've answered me both times within a few days.

They were very helpful and friendly and the reply didn't sound like a scripted response. Definitely mail them

 

[AnnMorin]

Whenever I have contacted them I have a always recieved a speedy answer.

 

[FredS]

I appreciate the responses and will email DCL guest services. Why am I not surprised that the cruise line guest services is just as wonderful as WDW's?

 

[DianeV]

I recently emailed them about one small problem on our cruise too and received an email about 9 days later letting me know they would be contacting me via regular mail about my concerns and to allow 1-2 weeks. I havent gotten that yet as its only been about 4 days..

 

[mickey squared]

I also emailed dcl regarding some issues we had on our cruise and received an email about 3 weeks later. They said they were very busy and thanked me for my patience and would be investigating my concerns. Once they spoke to the proper people , they would be responding back to me via mail. I did receive a letter in the mail approx. 1 week later and I feel their response was appropriate and personal.

 

[LAMPSKIES]

I emailed DCL guest services Dec. of last year after our "replacement" trip for our cancelled Eastern sailing. They ended up sending me a letter about 3 weeks later and making good on all the issues I brought to their attention. The upgrage they offered me on a future cruise made me feel warm and fuzzy also.