Experience with MS Phone or Chat for Reservations

[Sandisw]

Now that we are about 6 weeks into the new T & C checkbox language on the website, and MS asking owners to attest to those when calling or chattting to make or modify reservations, we can use this thread to share experiences with the CMs.

This way, we might be able to discover trends on how CM's are handling things, and any other important information that is shared.

 

[VGCgroupie]

07/02 - I had to change the lead guest today for a reservation I am renting (previous renter cancelled) The CM said this via chat.
“Prior to modifying this reservation, please note, by confirming this reservation, you are agreeing to the Disney Vacation Club's Terms and Conditions. Do you confirm that this reservation is for your personal use only?”

07/07 - Used online chat to merge 2 reservations that are not rentals and my name is the lead guest on both reservations.
I was still asked "By combining the reservations, you are agreeing to the Disney Vacation Club's Terms and Conditions. Do you confirm that this reservation is for your personal use only?"

 

[Ensusieasm]

I called to book a reservation, because I needed to buy a few OTU points, and for the first time ever, I was asked if the reservation was for my own personal use.