Ever Have an Unknown CC Charge After Checking Out?

[MichiganDisneyFan]

Checked out of Beach Club Saturday morning - all of the charges on my Folio make perfect sense.

When we got home I noticed a charge to my credit card on file from "Beach Club Front Desk" the purchase method was "Manually Keyed" and it was a charge for $63.33.

For the life of me I can't figure out what it is - sent an email and left a voicemail at the appropriate numbers and should received a response in 1 to 3 days. The thing that keeps popping into our mind - the day before check out we asked the front desk if it was possible to get a check out. Were told it was our magical day and they gave us a 1pm check out. Very nice of them - now I wonder if somehow we were charged for it?

Anyone else every have this happen? I can't think of any other reason to see a charge - we used Magical Express both ways, and checked luggage, but my understanding is that is a free service.

 

[POOHsie]

Why speculate? Just wait 1-3 days for the answer.

Edited to add: Once stayed at the Dolphin. Last night of the stay, I had a drink special at the pool bar. $5 and $1 tip. I got charged after check-out for $60, not $6. I checked into it, and the bar made an error in billing. Glad that got straightened out, because the people paying my expenses wondered what I was up to...

 

[wilkeliza]

Checked out late many times and never got charged for it. They have to get authorization for approval. If you can't remember what it was for and it wasn't on your folio or an updated one then it may be best to also flag it with your card company if you don't hear back from Disney in their 1-3 days.

 

[DebbieB]

I once had a duplicate charge on my bill, they took it off when I called the resort.

 

[vinotinto]

Did you have breakfast or lunch on your departure day and used your magic band?

 

[georgina]

I have found that any charges to our magic bands/room after check out are lumped together in one charge, not itemized like the other charges.

 

[MichiganDisneyFan]

Quick follow up - no worries, Disney did respond in the time promised and the bill was for 2 things we should have been charged for (an item purchased on magic band after check out and a table serve meal the day before check out that didn't make it on to the folio). Thanks for the responses.

 

[Debbie7452]

Glad you figured it out. I am in the process of fixing a wrongful after checkout charge. It turned out to be a combined charge for some coffee(correctly charged) plus a repeat of a HS purchase that was on my guest folio. So they owe me back $23. I thought I was going crazy because I kept careful track of all my charges. We all need to do this because the computers make mistakes.

 

[POOHsie]

My veteran Disney visitor experience is that Disney is quick about responding to after-check-out charges that seem questionable. Sometimes a billing error, sometimes last minute charges that were lumped together during billing, sometimes things that I had forgotten about. Thanks, OP, for your follow-up post, and glad it was explained to your satisfaction.

 

[Tess]

Why speculate? Just wait 1-3 days for the answer.

Edited to add: Once stayed at the Dolphin. Last night of the stay, I had a drink special at the pool bar. $5 and $1 tip. I got charged after check-out for $60, not $6. I checked into it, and the bar made an error in billing. Glad that got straightened out, because the people paying my expenses wondered what I was up to...

Interesting. . .the last time we were at The Dolphin (but not our last night there), a friend and the two of us each had one drink for which my husband ultimately paid cash. I believe he must have left a room number for a "tab" in the event any of us wanted another drink. Somehow our room was charged well over $100 for the bar bill. Based upon the costs of our three beers, it was equal to each of us having 5 or 6 drinks. I think there is some fishy business going on behind that bar and it isn't sushi. After discussion with the staff at Dolphin, no signed receipt could be located and it was credited to our account. It pays to review the folios!

 

[POOHsie]

Interesting. . .the last time we were at The Dolphin (but not our last night there), a friend and the two of us each had one drink for which my husband ultimately paid cash. I believe he must have left a room number for a "tab" in the event any of us wanted another drink. Somehow our room was charged well over $100 for the bar bill. Based upon the costs of our three beers, it was equal to each of us having 5 or 6 drinks. I think there is some fishy business going on behind that bar and it isn't sushi. After discussion with the staff at Dolphin, no signed receipt could be located and it was credited to our account. It pays to review the folios!

You said out loud what I suspected happened. I think they try it on purpose and sometimes it works and sometimes it doesn't. They started a tab and I don't know why. I think you answered that. But I only ordered the 1 drink. Nobody else at the bar. It was pouring outside, and past dinner time. So I took half the drink with me back to my room. Glad to know someone else had a "suspicious" bar episode at the Dolphin and not just my paranoia. The people I was working for were like, "What the H*^#!!" and wanted an explanation. I was embarrassed, and afraid of what they thought of me.

 

[GreatLakes]

I have never had any unknown Charges during any of our Disney stays but we also never link credit cards to our room keys or MBs.

 

[brnrss34]

The night before checkout at AOA last year I went and paid with gift cards. They still charged my credit card!! When I got home I got in tough with them it took a week for them to reverse my money.