Estoppel Since Holidays

[hayesdvc]

My contract passed ROFR on 12/30. In speaking to *** today, they have received no estoppel information from Disney in 2016.

Has anyone else that this effects hearing the same thing?

 

[SleighBelle]

I am 17 days into ROFR but will let you know if I hear the same thing.

 

[disneynutz]

DVC may be using the estoppel CM's to help process dues payments.

Bill

 

[Mrs. Magic]

I passed the same day (12/30)... *** said yesterday when I emailed them that they haven't received my estoppel yet either. You would think that Disney would want to process them on through, especially with dues payments going on.

 

[pangyal]

It used to be about a month for estoppel to be sent to the brokers, and this was just a few months ago...so it might be that they are getting back to their "usual" schedule for these. I hope I'm wrong and that you all get them quickly!

 

[hayesdvc]

I have checked with *** today. They have still have not received any estoppel information from Disney in 2016. I would not think much about it but *** has not received ANY estoppel information back this week.

 

[hayesdvc]

No estoppel for me today (submitted 12/30), however *** did receive other estoppels back today. The latest day submitted which they received back today was from 12/18.

 

[hayesdvc]

Like many industries, I work in an industry where customer service is as important as the product manufactured. This certainly influences my expectations on when I am the customer. For many of you DVC contract veterans, what should my expectations be toward my title company? In reading the various invaluable threads (I know that negative comments will be more prevalent than positive ones), I understand that Disney works at its own pace (whether ROFR, estoppel, loading points, etc). I am paying the title company a fee which includes performing a service. Although this is my first time closing on a timeshare, it is not my first time closing on real property. I am used to "feeling the love" in my previous experiences. I am certainly persistent and maybe I need to take a step back, take a breath, and show more patience. At this point, I am asking every other day if they have heard from Disney on the estoppel (squeaky wheel method). In my mind, I am getting the feeling at this point, "Don't call us, we'll call you"; unfortunately that is not in my DNA. Understanding that there is little that can be done to speed up the ROFR process, am I living in a fantasy world thinking that the title company could/would contact the Accounting area at DVC to proactively determine the estoppel value and to get the supporting documentation? Until the closing, no money would transfer hands. Again excluding Disney, I would think if nothing else, money would motivate the final process to completion sooner than later.

Signed,

Don Quoxite

 

[Madame]

We are with *** as well. I don't know when they received estoppel, but if you are looking for a recent timeline comparison (keeping in mind this extended through the Christmas & New Years holiday period), we passed ROFR Wed Dec 9 & received closing docs Tues Jan 5th.

 

[disneynutz]

Like many industries, I work in an industry where customer service is as important as the product manufactured. This certainly influences my expectations on when I am the customer. For many of you DVC contract veterans, what should my expectations be toward my title company? In reading the various invaluable threads (I know that negative comments will be more prevalent than positive ones), I understand that Disney works at its own pace (whether ROFR, estoppel, loading points, etc). I am paying the title company a fee which includes performing a service. Although this is my first time closing on a timeshare, it is not my first time closing on real property. I am used to "feeling the love" in my previous experiences. I am certainly persistent and maybe I need to take a step back, take a breath, and show more patience. At this point, I am asking every other day if they have heard from Disney on the estoppel (squeaky wheel method). In my mind, I am getting the feeling at this point, "Don't call us, we'll call you"; unfortunately that is not in my DNA. Understanding that there is little that can be done to speed up the ROFR process, am I living in a fantasy world thinking that the title company could/would contact the Accounting area at DVC to proactively determine the estoppel value and to get the supporting documentation? Until the closing, no money would transfer hands. Again excluding Disney, I would think if nothing else, money would motivate the final process to completion sooner than later.

Signed,

Don Quoxite

Disney has zero reason to move things along, several reasons to delay the closing and this time of year they are processing all of the dues payments. You may be excited to get your points, contracts, reservation, vacation but to Disney, the closing company, and the broker, this is just another day at work.

Bill

 

[Minniesgal]

Like many industries, I work in an industry where customer service is as important as the product manufactured. This certainly influences my expectations on when I am the customer. For many of you DVC contract veterans, what should my expectations be toward my title company? In reading the various invaluable threads (I know that negative comments will be more prevalent than positive ones), I understand that Disney works at its own pace (whether ROFR, estoppel, loading points, etc). I am paying the title company a fee which includes performing a service. Although this is my first time closing on a timeshare, it is not my first time closing on real property. I am used to "feeling the love" in my previous experiences. I am certainly persistent and maybe I need to take a step back, take a breath, and show more patience. At this point, I am asking every other day if they have heard from Disney on the estoppel (squeaky wheel method). In my mind, I am getting the feeling at this point, "Don't call us, we'll call you"; unfortunately that is not in my DNA. Understanding that there is little that can be done to speed up the ROFR process, am I living in a fantasy world thinking that the title company could/would contact the Accounting area at DVC to proactively determine the estoppel value and to get the supporting documentation? Until the closing, no money would transfer hands. Again excluding Disney, I would think if nothing else, money would motivate the final process to completion sooner than later.

Signed,

Don Quoxite

Thats just it no money transfers to Disney's hands so they have no incentive to speed this up. Also resales are a low priority for Disney and January is a busy month for DVC. There is little your title company can do to motivate Disney and I'm personally of the opinion that being to pushy sometimes gets your dossier put to the bottom of the pile. you are buying a long term product nt your next vacation and I think the best you can do is just put it to the back of your mind. Title companies are good at moving things forward once Disney does its stuff but they can do little to mvd the mouse along.

Also in this transaction you are not Disney's customer they sold these points already. They won't allow your Title company to side step the process and are unlikely to give out estoppel information over the phone. Your title company will already have the actual information on the title the hold up is the actual official documentation.

At the end of the day if you use your DVC for 10 years whether estoppel took 4 or 6 weeks isn't going to change much.

 

[hayesdvc]

This is what I am going to try to do.

However, I did try today to work my way through the Disney web of people/areas in order to get to the Accounting area that would at least be able to discuss the estoppel. I at least wanted to try to do something rather than just waiting. IMO, I did everything I could do. I spoke to a very nice person that did find my contract, knew what date that it passed ROFR/submitted for estoppel, and assured me these would be processed in the order it was received. I knew when I began the call, I most likely would have a better chance in winning the lottery tonight (even if I don't play) than making any positive headway in the process of getting the estoppel information submitted to the title company.

 

[disneynutz]

This is what I am going to try to do.

However, I did try today to work my way through the Disney web of people/areas in order to get to the Accounting area that would at least be able to discuss the estoppel. I at least wanted to try to do something rather than just waiting. IMO, I did everything I could do. I spoke to a very nice person that did find my contract, knew what date that it passed ROFR/submitted for estoppel, and assured me these would be processed in the order it was received. I knew when I began the call, I most likely would have a better chance in winning the lottery tonight (even if I don't play) than making any positive headway in the process of getting the estoppel information submitted to the title company.

Hopefully the nice person didn't move to the bottom of the pile for bugging them.

Bill

 

[hayesdvc]

Hopefully the nice person didn't move to the bottom of the pile for bugging them.

Bill

Understand. All I can do is hope not.

 

[disneynutz]

Understand. All I can do is hope not.

I would just kick back and relax. In a few years the DVC honeymoon will be over and who knows, you might sell and move on.

Sometimes wanting is better than having.

Bill

 

[icc2515]

Like many industries, I work in an industry where customer service is as important as the product manufactured. This certainly influences my expectations on when I am the customer. For many of you DVC contract veterans, what should my expectations be toward my title company? In reading the various invaluable threads (I know that negative comments will be more prevalent than positive ones), I understand that Disney works at its own pace (whether ROFR, estoppel, loading points, etc). I am paying the title company a fee which includes performing a service. Although this is my first time closing on a timeshare, it is not my first time closing on real property. I am used to "feeling the love" in my previous experiences. I am certainly persistent and maybe I need to take a step back, take a breath, and show more patience. At this point, I am asking every other day if they have heard from Disney on the estoppel (squeaky wheel method). In my mind, I am getting the feeling at this point, "Don't call us, we'll call you"; unfortunately that is not in my DNA. Understanding that there is little that can be done to speed up the ROFR process, am I living in a fantasy world thinking that the title company could/would contact the Accounting area at DVC to proactively determine the estoppel value and to get the supporting documentation? Until the closing, no money would transfer hands. Again excluding Disney, I would think if nothing else, money would motivate the final process to completion sooner than later.

Signed,

Don Quoxite

I understand your frustration and impatience, as I am the same way. I just purchased 2 DVC contracts. Both of them used *** and I can tell you it was the worst experience ever dealing with a company that I am paying. If you think that getting the estoppel is frustraiting, wait till the closing company has all the needed paperwork and you still have to wait 2 months for the closing documents. Yep, that how long it took for me, I just closed at the beginning of Jan. Let me save you a lot of frustration, phone calls, and emails. Look at the closing date on your contract. They will get the closing papers to you just in time to make that deadline. That is what I was told each and every time I or my broker contacted them. I have closed on a lot of real estate and have dealt with a lot of title companies, but never have a seen a company drag their feet as much at ***. I was told by my broker that they no longer use *** for most of their transactions due to the recent problems. This in theory should speed them up. Of course there is nothing you can do about the person selling the property to get them to finish their paperwork. My buddy bought at the same time as I did and the seller is still sitting on the paperwork. I wish you the best of luck, but remember that date on your contract, because you are going to hear that plenty.

 

[LisaS]

To the OP: While it's tempting to call someone to ask why things are not progressing faster, the more calls like that they get, the less time they have to spend doing real work. I'm in the same boat, waiting to close, but I can't see that it does any good to distract the people involved in the process. Let them get on with their work and maybe they will get through it all more quickly.

If they don't make the closing date stated in your contract, then you have reason to complain. Otherwise, you essentially agreed to that timeline when you signed the paperwork.

 

[ColinBlair]

I have noticed that the title companies that do most of the DVC work tend to seem very, very slow. For example, my purchase went through TT&M and the extra re-check of the points just before the actual closing seemed like an eternity. On the other hand, most of the horror stories seem to involve the title companies that don't have DVC experience and maybe were not as slow and careful. Like the title company that did the closing, registered the transfer, and then called back to say that the original owner didn't have enough money from the sale to cover the original loan. There was even a huge question mark on that one if the title insurance that was paid for actually existed or not.

Here is the interesting thing to me. When I started the process the idea of a title company taking a slow, careful, approach making sure everything was correct appealed to me. From my current perspective, I am glad the closing process finished without any problems and I appreciate the professional, deliberate manner that the title company used. In the middle of the process, I was a deeply bitter and angry person.

 

[hayesdvc]

Hopefully the nice person didn't move to the bottom of the pile for bugging them.

Bill

When the above was posted, I thought it would be too much effort for Disney to move me to the bottom of the pile ......................... now I am not too sure.
The one thing I do know based on this message board, Disney does not process ANYTHING in the order it was received as they report.

 

[Coamfo]

After reading this I'm just so glad we aren't stuck with ***. Our contract says on or before Feb 29. We filled out closing paperwork last Thursday, and they paid postage for the owners to overnight their documents back. Owners docs were there yesterday and title company took it to be recorded this morning. I was told it will be recorded by tomorrow if not today. Disney will have my contract first thing Monday morning.

I am not a patient person so I understand your frustration.