Enough, is enough!!! (beware, vent enclosed)

[disneymom3]

Well, I don't think anyone is saying they are rude to the employees. And maybe if they are, the employees will voice this problem to management.

My line is "No thank you. I don't believe in credit cards." That usually throws people enough that they just move on and don't ask again. Of course, I recently learned from a client that Muslims don't believe in paying interest so I may have inadvertently sounded like it was a religious reason when it's not.

 

[DisneyMommyMichelle]

This drives me crazy all the time! we just say no and then they go on and on and we just say no again and then on and on they go and then DH usually says NO thanks, can we just get our stuff. i agree about how crazy it is nowadays!

 

[slo]

Now I have spent many many (over 15 years) in retail and this kind of thread burns me up. I'm not saying that you are not allowed to be upset but you are taking out your frustration on someone who can't change what they are doing anyway - for fear of no raise, or no hours. If the employees of a store/company are asking too much get the Client Relations number and complain to them. Being rude to the cashier does not stop the fact that they are required to do that. Better response would be to be nice to that person then complain to the corporate office.

Just my two cents.

Jenny

I respectfully don't understand why this thread burns you up . I put a full disclosure on the top indicating that this thread doesn't apply to all who work as cashiers.

I have worked in retail for over 18 years, and I know that a better way to get a sale, is not by harrassing your customers to buy something. It's best to offer, and then when the customer says, "No thanks!!!" (which I politely did) the cashier should back off. A customer will maybe think about it later in a positive way if they weren't harrassed, then thinking about never going to the store again because they were harrassed.

Asking someone a question about opening a credit card should be asked once, maybe asked twice, and then that's it. When it's three or more times, I'm starting to feel uncomfortable, and I dont' like that

This is not a flame - we are just agreeing to disagree on this.

 

[DisneyMommyMichelle]

i don't think anyone is being rude to the cashiers, unless they are GOING ON AND ON AND ON about it! i worked retail for about 4 yrs in college and i NEVER asked. It didn't affect me in any way. They would always say Michelle, you need to get your #'s up and i still wouldn't. sorry it just wasn't worth it to me. I know how annoying it feels to be on the other end.

I do like the "want to cosign with me" line though

 

[Scutapipig]

Jenny, I respectfully disagree.

Rude is in the eye of the beholder. If I tell someone "No thank you", then I believe my answer stands firm. I don't need to be repeatedly asked the same question over and over. I'm not rude or inconsiderate, but when I am pursued further after stating "No thank you", then the rudeness is not in my response but in their pursuit.

That being said, as I stated previously, I DID work for Kohl's and I DID refuse to pursue patrons to persude them to obtain a credit card. I did not fear the loss of my job and I did not fear the fact that I did not receive a raise due to this. Ironically, I was employee of the month and employee of the quarter in the short year I was there, so I must have had exemplary work ethics to get those awards. I DID tell my supervisors that their policies were wrong in basing my hourly pay on how many credit applications I pursued and was pretty much laughed at.

I no longer work for Kohl's, but it wasn't due to the lack of raise. It was due to the fact that the management that was transferred in had a lack of respect for the individual employee and too much respect for the almighty dollar.

The bottom line is, I DID change what I was doing regardless of the number of hours I received and/or the pay I received. I quit because I had ethics and refused to bend my ethics just to make a buck.

 

[DisneyMommyMichelle]

Sandy i agree with you!

about the lady that got signed up for a CC without her knowledge, can they really do that???? YIKES!!!

 

[RNMOM]

I agree with Jenny. The complaints have to be made to the people who are pushing the employees to do this in order to keep their jobs. They are turning the sales people into the equivalent of telemarketers. I am quite sure most of them would like NOT to have to ask us to get those cards/emails/etc.

Is there some easy way we can come up with a group effort to contact all the CEO's of the stores that do this? It would be great if there were a place to go like the "no call list". Anyone have an idea on this? At the very least, maybe we can get the email addy's together in one place to email complaints about this practice.

Anyone with ideas?

 

[Disney Doll]

I agree that getting angry at or being rude to the cashier is probably taking it out on the wrong person. But I also think that once a customer says no, then stop. Or tell me that if the constant asking is bothering you, then the manager's name is Joe Smith and I need to tell him that.

 

[lyzziesmom]

I usually just say "No." I don't offer an explanation, I just say no. If that's not enough, I will lean over and whisper that I have recently gone bankrupt (a lie) and it would be a waste of time. Whether it's true or not is none of their business, but it stops them cold from asking again.

 

[barkley]

i have to say i hate going through this too-very annoying. but i can see the other side as well-i have a good friend who worked in retail and she had to give a set speil to every customer who came to her counter, and the store ensured it happened by having secret shoppers who reported back on weather they were offered and reoffered credit. she got 'tagged' one time when not even thinking one of the secret shoppers asked 'is it a good card, do you have one?' and she replied 'no-i like my such and such visa cause they charge lower interest and have consumer purchase protection'-oops

 

[Chicago526]

Where do you all shop that you get asked multiple times? I've only ever been asked once at any given time and a "no thanks" or "I already have a card" works just fine!

 

[Toby'sFriend]

Actually I disagree. I DO have a full understanding of why the cashiers are doing this. Many major dept stores and more than a few minor dept stores make more money from their credit cards than they do from actual sales of merchandise. Sears quit being a retailer years ago. They are a finance company.

I fully understand that. I spent more than a couple of years myself "upselling" extra cheese on pizzas and I also fully understand that sometimes you have to do things in your job that are just not good.

However their comes a point where after I've said "NO" 3 or 4 different times that I've just had it. I don't want to make up excuses or silly stories to get out of the spiel. I don't want to lie and say I already have a credit card when I don't. Certainly, I don't want to take and extra 10 minutes to educate the cashier on FICO scores and how too many extra cards can ruin your life. I just want to buy my STUFF darn it.

At that point, the cashier is being rude to me and I have no problem at all with becoming more and more blunt in my reactions. Truthfully, I'm a busy person. If I run into Target to buy some toilet paper and batteries, then the absolute last thing in the world I want to do is track down some store manager to express my dislike of pressured sales.

I just want my toilet paper and batteries and I'll be on my way thank you very much.

 

[roseprincess]

I had no idea that cashiers are required to get so many CC application registrations for the store they work at? That is ridiculous!!!
I think it is bizarre that a cashier's performance is pending on how many of that store's CC sign ups they get in a day/ week /month!
I guess I'm out of the loop as of that part of retail

What happened to the good ole days at working as a cashier at KMart saying,"thank you for shopping at our KMart", and that would be it?
Why all the competition for hte CC applications? I have had cashiers at Target ask me if I would like to open a Target acct. and save 10%. I say "no thank you, not interested". They then leave me alone.
I don't have the hassle at all at my local Walmart, if I would like to open a Cc acct with them.

Slo- I feel for you . I think you better stop shopping at Kohl's esp. on a Wednesday. Remember that other time you went on a Wed. and the elderly couple were nasty? Just trying to help.


Rosemarie

 

[ducklite]

I agree that getting angry at or being rude to the cashier is probably taking it out on the wrong person. But I also think that once a customer says no, then stop. Or tell me that if the constant asking is bothering you, then the manager's name is Joe Smith and I need to tell him that.

I agree.

I can only once think of a time I was even remotely rude to a retail person over credit card apps. I was shopping in Victoria's Secrets and was hounded by six different people to get me to get their card. They just wouldn't let up. In fact I ahd walked in to buy a bra, and needed help finding what I wanted, and rather than asking if I needed help, they kept badgering me about the card.

I finally walked out empty handed because not only could I not find the bra I wanted, but I was so annoyed that I had reached my boiling point.

I called VS corporate the next day and told them they had lost a sale over the aggressive tactics. Things have defintely gotten better in that particular store since then.

Anne

 

[WDWfan36]

I had a a similar experience at Old Navy. The cashier was following me around and wouldn't take no for an answer. I was feeling uncomfortable so walked over to where dh was and said "Hey Dh's name, do you want a credit card?' knowing that he would say no and maybe she'd finally go away. Of course he said no, and her response was "Men don't know anything, they don't buy the kids' clothes!" I was absolutely floored! Not that it was any of her business but dh does know about kids clothes, and was a SAHD for awhile!

We walked away at that point, and later she came up to me in the dressing room where I had dd and said, "Look at all of those clothes, are you sure you don't want to save 10%?"

Most of the time they do just ask once, but I agree that at any store, it makes me uncomfortable. It's not like I can't read the signs, the button on your shirt, etc if I really want to ask about saving 10% and getting a card.

I know so annoying!!!

 

[MaryAnnDVC]

Where do you all shop that you get asked multiple times? I've only ever been asked once at any given time and a "no thanks" or "I already have a card" works just fine!

Yeah...really! Maybe because I already have a Kohls card, so I'm not getting hit up by Kohls?

I really don't recall ever being asked to the point of it being a problem. I know Target and Linens 'n Things (who also ALWAYS asks for my phone number...I just say "it's unlisted"; if they point out no one is going to call, I just say "no") pretty much ask every time I buy something. I just say "No thanks." If anyone asks again, the "thanks" is out the window, and I'll just cut to the chase and say "no".

I just love when they tell me I can save 10% on my purchase and I purchased something under $10! LOL

 

[lyzziesmom]

If I run into Target to buy some toilet paper and batteries... I just want my toilet paper and batteries and I'll be on my way thank you very much.

Wow, you're able to get out of Target with only batteries and tp?

 

[roseprincess]

Slo- I do agree that cashier was being very pushy
I probably would have gotten very angry, too.

 

[ElizaB39]

"What part of NO don't you understand?"

 

[NeverlandClub23]

I'm with you. It is very irritating even if that's their job and are pushed by their supervisors to open so many accounts. No means no. Another pet peeve of mine is at Bath and Body Work type of store when I go in and want to buy ONE bottle of lotion and when I go to pay for it the cashier says "Would you like to buy 5 more and get one for free?" "No thanks, just the one" "Are you sure? It's quite a deal!" "Um, no thanks. I don't want 6 bottles of lotion, just one" "Well if you open a credit card you can save 10%..." Arggghhhhhhhh!!!!