I also used to work at Things Remembered here in New Jersey (I was the regional training manager) - they are still in most malls (750 stores nationwide) and they do have a website. You can get your glasses done in most stores in a few hours or overnight (but not close to holidays, that may take a little longer). They do have quite a good selection of glasses to purchase and they will do your own glasses (but there is an additional set up fee - like a fee to use their machinery - plus a fee for the engraving itself). They no longer charge by the letter, but by the word or phrase - when I left it was like $5 for names (i.e., John and Mary) and $5 for the date (i.e., July 4, 2006 or 7-4-06). The engraving fee also applies when you buy the glasses from them (but not the set up fee). There are a number of letter styles and little designs (hearts, flowers, bells, etc.) that you can choose from, but no Disney designs. If you have a specific design you want to add, you can bring in photo-ready copy and for a $50 fee you can have it scanned and put on a disc that has been formatted for use in the engraving computers (but you cannot use a copyrighted design, like a Disney design (i.e., you can use a Cinderella design from a storybook that is not Disney, but you can't use Disney's Cinderella). HTH