Emails fron Norton Antivirus?

[my3kids]

Twice in the last day I have gotten a pop up warning box, red instead of the usual yellow, saying I have w32.netsky.p@mm!enc on my computr. It pops up as an email which says it is from Norton Anti Virus loads. Says it was not able to contain it. The virus report list confirms the infected file. I read the description of the virus, and it is real, but their dx. test says it is not on my computer. I can find no evidence either that I have this. Has anyone ever gotten a red pop up box? Is the pop up box and email from "Norton" actually waht is carrying the virus and I have not opened it? Any help????

 

[kild]

Download the FxNetsky.exe file from: HERE
Save the file to a convenient location, such as your downloads folder or the Windows desktop, or removable media known to be uninfected.
To check the authenticity of the digital signature, refer to the "Digital signature" section later in this writeup.
Close all the running programs before running the tool.
If you are on a network or if you have a full-time connection to the Internet, disconnect the computer from the network and the Internet.
If you are running Windows Me or XP, then disable System Restore. Refer to the "System Restore option in Windows Me/XP" section later in this writeup for further details.

Caution: If you are running Windows Me/XP, we strongly recommend that you do not skip this step.

Double-click the FxNetsky.exe file to start the removal tool.
Click Start to begin the process, and then allow the tool to run.
Restart the computer.
Run the removal tool again to ensure that the system is clean.
If you are running Windows Me/XP, then re-enable System Restore.
Run LiveUpdate to make sure that you are using the most current virus definitions.

Note: The removal procedure may not be successful if Windows Me/XP System Restore is not disabled as previously directed, because Windows prevents outside programs from modifying System Restore.

When the tool has finished running, you will see a message indicating whether W32.Netsky@mm infected the computer. In the case of a removal of the worm, the program displays the following results:
Total number of scanned files
Number of deleted files
Number of repaired files
Number of terminated viral processes
Number of fixed registry entries

 

[kild]

I have never received an email from norton telling me about a virus. I have had a pop up that told me I had the infected file, but no emails. Delete the emails and run the fix above.

 

[my3kids]

I ran the fix twice and it says no netsky on the computer. When you have had pop ups telling you that a file had an infection and did you want to quaranteine it, is your pop up alert yellow? This one is red, smaller, says the infection has been found on my computer gives no options and pops up WITH an email from Norton as opposed to Norton telling me an email from someone one contains a virus.

Has anyone gotten anything like this? It looks completely legitamate and my Norton records say I have the virus, but none of their checks say I do. Weird.