Emailing Dream Castle

[franc]

We are booked into Dream Castle near DLP next week, we booked online through a 3rd party. Thing is, we booked through a 3rd party last year and when I checked in Dream Castle had no record of us. I was all sorted by them in 10 minutes and they said that their (Dream Castle) reservations were at fault for not passing our information to the front desk.

As I don't want this to happen again I want to email them, so...

How soon before I go do you think they will be able to check my reservation?
&
My French isn't great, so if start the e-mail in French, but then revert to English, do you think this will be ok?
(I don't want to appear rude by putting it all in English)

 

[DLPdaft]

I never email the hotels at DLP, I always call them instead (and I don't speak any French). 3 or 4 days before you arrive the hotel should have your booking details.

 

[franc]

I never email the hotels at DLP, I always call them instead (and I don't speak any French). 3 or 4 days before you arrive the hotel should have your booking details.

Thank you