Email passcode when attempting to book LL and ILL$.

Welsh_Dragon

Y Ddraig Goch
Joined
Feb 23, 2019
Messages
3,146
What’s your theory for the trigger? Changing country? Changing State? WDW WiFi? Not standing on one leg with your head titled to the right? Something else? As a group we surely must be able to identify the trigger!
 

I checked my emails to confirm number of times and days. When it asks for the passcode, there is a comment about data/network connection. With data, I haven’t noticed any other issues, and the signal is strong. We have iPhone 13s. I don’t see any trend. Most of these were right at 7am: however, one was at ~7:30am and another at ~7:40am.

What we have seen this week:
Code required:
- DH using his phone/my MDE at BWV for Remy. Not sure if data or wifi.
- DH using his phone/my MDE BWV wifi for Rise
- Me using my phone/MDE on ATT data at BWV for MMRR
- Me using my phone/MDE on ATT data at BWV for Rise
- Me using my phone/MDE on ATT at MK for 7DMT
- Me using my phone/MDE on ATT at MK for Space
 
Yeah, the problem with this is that I don't use my phone to check my email. All that is at home. So, I'm stuck :P
 
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It does seem to keep the time that you selected for ILL, even if you have to wait awhile for the passcode. However, if only 1 person is doing ILL/Genie+, it does prevent you from getting anything else until you finish the purchase with the code.
 
I suspect there is a fraud system in place that is getting confused when you switch between Disney WiFi and cellular because your IP address keeps changing. If the system were smarter or more well designed, it might account for or whitelist Disney WiFi IP addresses and not count it "against" you. Or create a geofence around the Disney World park area or take into account the fact that it knows you're in the parks or staying at a hotel... A lot of things could be used to avoid so many false positives on it tripping - Disney could even do what the majority of companies do and allow users to enable MFA and allow you to whitelist devices after entering the MFA code once. But we all know how good Disney IT is :)

That is my assumption though - that it thinks there is strange and therefore possibly fraudulent activity because your IP and possibly because of this your GeoIP location keeps changing.

I notice I rarely if ever get an email verification passcode when I'm at home, and my IP address stays the same but when I'm at the parks I get them often (and usually at the most inconvenient times) :)
 
Yeah, the problem with this is that I don't use my phone to check my email. All that is at home. So, I'm stuck :P
Could you temporarily get the email app on your phone? If you have a smart phone I don’t see why you CANT check your email. Unless you have some weird smart phone..
 
I suspect there is a fraud system in place that is getting confused when you switch between Disney WiFi and cellular because your IP address keeps changing. If the system were smarter or more well designed, it might account for or whitelist Disney WiFi IP addresses and not count it "against" you. Or create a geofence around the Disney World park area or take into account the fact that it knows you're in the parks or staying at a hotel... A lot of things could be used to avoid so many false positives on it tripping - Disney could even do what the majority of companies do and allow users to enable MFA and allow you to whitelist devices after entering the MFA code once. But we all know how good Disney IT is :)

That is my assumption though - that it thinks there is strange and therefore possibly fraudulent activity because your IP and possibly because of this your GeoIP location keeps changing.

I notice I rarely if ever get an email verification passcode when I'm at home, and my IP address stays the same but when I'm at the parks I get them often (and usually at the most inconvenient times) :)
I had turned off wifi and used only data. The app was started after I turned off wifi. I thinks it's when their network is getting slammed at 7am. I don't think it can handle the traffic and gets confused. However, we didn't get it every time.
 
What's ironic is that it's asking for a passcode for security reasons for something that is fairly low in price. However, I have never heard of anyone being asked for a passcode to purchase an annual pass or park tickets through the app and those can be thousands of dollars and up :confused3
 
I'm assuming that they do it when the servers get overloaded with requests. It seems like it's to manage request traffic. Could also be a countermeasure if they think people are using bots of some sort to automatically grab reservations.
 
It happened to me a lot last week when at Disney World. It was very frustrating. No idea why it kept happening.
 
Is there any (reasonable) way to contact Disney IT to ask about this and request that they do something about it? It seems like we experience all sorts of crazy IT glitches with Disney and we all just sort of suck it up and go on with our vacations. After all, the alternative is to stay on phone hold for hours and hours or wait in long lines for guest services. And even then, the most that we can hope for is a recovery fastpass or the like. Nothing is done to stop the problem from happening again. Is there an email address or a web form that is IT specific, where one could relay these concerns and maybe, just maybe, expect to hear back from someone with something other than a cut and pasted stock non-answer?
 
Interesting/weird data point - I got stuck in this cycle last Tuesday and Wednesday during the 10am hour. I didn't notice at the time with all of the crowd level 10 chaos that it was that same hour both days. I was not trying to book ILL, just trying to access my plans in MDE.
 
Is there any (reasonable) way to contact Disney IT to ask about this and request that they do something about it? It seems like we experience all sorts of crazy IT glitches with Disney and we all just sort of suck it up and go on with our vacations. After all, the alternative is to stay on phone hold for hours and hours or wait in long lines for guest services. And even then, the most that we can hope for is a recovery fastpass or the like. Nothing is done to stop the problem from happening again. Is there an email address or a web form that is IT specific, where one could relay these concerns and maybe, just maybe, expect to hear back from someone with something other than a cut and pasted stock non-answer?
Unlikely. I'm not up to speed with how the IT department might be operating now, but after MagicBand's rollout Disney pulled some bad moves. They laid off a huge swath of their IT people (2015) to replace them with H1B visa workers who they could pay less. The IT team was told if they didn't train their replacements, they wouldn't get severance pay.

Another example of how cutting corners messes with guest experience.

https://arstechnica.com/tech-policy...-forced-to-train-their-own-h-1b-replacements/
 


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