Email from USAirways....Please read!

[scanne]

I just received an email from USAirways stating that the details of my flight/itinerary have changed significantly. When I called, they were closed for the day (of course) and now I can't call till Monday...maybe even Tuesday b/c Mon. is a holiday. Anyway, when I tried to find the flight on USAirways.com, it isn't even listed anymore. Does that mean they eliminated this flight??? I purposely scheduled this flight b/c of time constraints. Will the airline accomodate me? Will they charge me to change the itinerary if its their doing? I am freaking out! This is throuwing a wrench into my plans. Help!!!!!!!!!!!!! Please, if you can.

 

[CarolA]

I can't belive US Airways is closed for the day. Did you purchase a package? They have an 800 number. I think it is 800-872-4738. It sounds like they have cancelled your flight. However, I believe they are suppose to make you the same type arrangements you had before? When are you flying and how different are your flights now than what you purchased?

I just checked their web site and the phone number is-1-800-428-4322

 

[TravelSheryl]

They will re-accommodate you on another US Airways flight at no charge. From postings on this message board as well as others in which I participate, it seems as though US Airways is #1 in schedule changes and flight cancellations.

The only time there are problems with re-accommodations in a situation like this is when an airline ceases to provide service on a route or when there is no viable connection. I learned about such a case a couple of weeks ago. It was with Continental and the customer had a very difficult time getting a refund, which he was clearly entitled to because Continental could no longer get him to his destination from his departing airport (they had a schedule change 10 days prior to his departure and he purchased his ticket about 3 months prior to his departure). He ultimately got the refund and re-booked on a different carrier (Delta) for a slightly higher price. Continental offered him nothing for his inconvenience or extra cost. They absolutely would not re-accommodate him on Delta.

 

[scanne]

Well, the flight that has been cancelled is the return flight, which was scheduled to leave Orlando at 9:25pm. Will they re-accomodate me for the next day??? I can't get to the airport any earlier than that flight. I hope they do...I wish there was someone I could talk to before Monday. When I got the email, they had a special number to call. Maybe I'll try the customer service number in the morning. Any more thoughts? Thanks!

 

[Beverly Lynn]

usair never closes. they are open 365 days a year 24/7. try calling 1-800-428-4322. they can tell you about the sched change.

 

[scanne]

Thanks Beverly Lynn!!!!!!! I'm gonna call as soon as I hop off line!

 

[Beverly Lynn]

if you have any problems with the new flts let me know.

 

[scanne]

Beverly Lynn,

I called USAirways and the put us on a new flight the next day. I think it's great b/c they did not charge me a fee to change this (which they shouldn't have anyway). But now my husband thinks that USAirways should pay for the extra night we have to stay b/c of the flight change. Do you think they will? (I don't, but DH is going to call this time).

I don't think they will b/c they offered us a flighton the same day and I asked to go out the next day. Now I can see them paying if they couldn't get us out the same day and absolutely HAD to put us on a flight the next day. What do you think? Do you think it's worth a shot to call them and ask for at least some of the hotel fee? Thanks for your willingness to help! I really appreciate it.

Anne

 

[TravelSheryl]

They wouldn't even pay for your hotel if there were no other flights the same day. Their only obligation in a situation like this with advance notice is a full refund.

In the CO example I offered above, that person said he was willing to depart his home airport the night before in order to make the re-scheduled connecting flight he was supposed to take, but only if the airline accommodated him overnight in the connecting city. They would have none of that.

And his circumstances were much worse than yours. There was only one daily flight from the hub to his destination. It left too early in the morning for him to connect to it, so they could not offer ANY alternative on their airline, and they still initially refused to give him a refund.

 

[Beverly Lynn]

the only way they would pay for a hotel night is if it was mechanical cancellation and there was no other flt to put you on and if this was your return portion. if its due to a sched change then no they won't. they will change your flight to whatever you want at no chg but thats about it. they will even go and refund you the money if they cannot accommodate you but thats it! sorry no hotel.

 

[Brer-Rabbit]

Please feel free to use the PM feature or my email address to send me info regarding my posts. Thanks

As I said Beverly Lynn's info is usually pretty reliable!

 

[BC]

You have me a little nervous now. The only airline that flys out of here is US Air and I sure hope I don't have a problem with our flights!! Hopefully, this is something that doesn't happen TOO often! I understand about weather and uncontrollable events, but just to change at the drop of a hat is scary.

 

[TravelSheryl]

It's actually not that uncommon (it's been commented on repeatedly on this board), especially with US Airways. Just continue to check the schedule once a week or so, so if there are any changes you can contact the airline immediately. They don't always contact you, and sometimes when they do, there are fewer viable options than if it is caught immediately.

 

[Beverly Lynn]

it was a schedule change thats all. no need to get all worried now. they have 4 major changes a year. jan/apr/jul/oct.........they will reaccommodate you on another flight if you do not like the one that they gave you in the change. all you have to do is call and ask them. if you have any problems with usair I am more than happy to help you with it.