Email from DCL?

[Disneyloverliz]

So after being on the phone with a CM yesterday, their IT people were trying to figure out what happened. Last week I changed (moved) the date of our cruise/air. The air was actually less (yeah!), but for some reason, I owed 80 cents towards my deposit, and the CM didn't tell me that, so the air was cancelled. Anyway, Disney fixed the problem and must have eaten the airfare difference. I did have to pay the 80 cents, though!! LOL

 

[Dust2]

I am also booked through Costco for a December cruise. I have heard nothing either.

I called Costco yesterday and they confirmed my email address and said that everything looked correct on their end. I called Disney Cruise Line today and they told me that Costco had not inputted my email nor my physical address into the Disney system and that is why I had fnot been receiving any emails from them. You might want to try giving the cruise line a call or else you won’t get your luggage tags for your cruise or any future emails.

I am also booked through Costco for a December cruise. I have heard nothing either.

 

[SusanKey]

I called Costco yesterday and they confirmed my email address and said that everything looked correct on their end. I called Disney Cruise Line today and they told me that Costco had not inputted my email nor my physical address into the Disney system and that is why I had fnot been receiving any emails from them. You might want to try giving the cruise line a call or else you won’t get your luggage tags for your cruise or any future emails.

Thank you for this info. I will call them.