Eddie Bauer guarantee?

[sherry7]

Last Spring I bought a cardigan at the Eddie Bauer outlet store, that was on clearance for $12 or $14...something like that.

This is my "work sweater" that I wear there when I get chilly, so it hasn't gotten much use at all. Last week, I tried to zip it up, and realized that the zipper is messed up.

I no longer have my receipt since it's been about 5 or 6 months. I've heard the Eddie Bauer has a very good return policy, but how would it apply to a clearance item...especially when I no longer have the receipt and the item is no longer carried? Would they just give me back the lowest sale price of the cardigan (probably only a few dollars), or let me pick out a different one?

Thanks for any advice.

 

[mgroshans]

Last Spring I bought a cardigan at the Eddie Bauer outlet store, that was on clearance for $12 or $14...something like that.

This is my "work sweater" that I wear there when I get chilly, so it hasn't gotten much use at all. Last week, I tried to zip it up, and realized that the zipper is messed up.

I no longer have my receipt since it's been about 5 or 6 months. I've heard the Eddie Bauer has a very good return policy, but how would it apply to a clearance item...especially when I no longer have the receipt and the item is no longer carried? Would they just give me back the lowest sale price of the cardigan (probably only a few dollars), or let me pick out a different one?

Thanks for any advice.

They have an excellent return/exchange policy, even with no receipt. We have exchanged an item that was 8 months old with no receipt. There is a # on one of the tags on the clothing that they punch in there computer and the last price comes up. You will probably get the last price that it sold for. Another great thing is, if you buy something from one of there outlet stores, you can return/exchange the item at any store- outlet or non-outlet. We love Eddie Bauer

 

[sherry7]

They have an excellent return/exchange policy, even with no receipt. We have exchanged an item that was 8 months old with no receipt. There is a # on one of the tags on the clothing that they punch in there computer and the last price comes up. You will probably get the last price that it sold for. Another great thing is, if you buy something from one of there outlet stores, you can return/exchange the item at any store- outlet or non-outlet. We love Eddie Bauer

Thanks! The next time I go to the outlet mall, I'll take it along with me.