For my mother outlaw, we had rented in the past from Walker Mobility. Great customer service and the ECV's were always in great shape with no problems. They were left with bell services and there was no fuss.
During our most recent stay, I rented due to health issues from Randy's Mobility. The guy was adament that he would not leave the
scooter with bell services. He smelled of cigarette smoke. The scooter was very dinged up. I did not use it the night that we arrived. We did not charge it that night either, so when it ran out of juice around 2pm at Epcot, I was not happy, but figured that it was my fault for not charging it. The next day, we didn't use it, but it charged for over 24 hours. That following day, by 11am, it pooped out again. When we called to report the issue, we were treated like children and scolded for not calling sooner.

He said that he could bring a new one the next day. The next day, he showed up with a new scooter that was dinged, but not as bad. This one worked, thankfully. When the day to turn it in came, we asked if we could leave it with bell services, because he offered a pick up time of 3pm. We were planning to leave for home no later than 12pm. It's a long drive from WDW to an hour above Atlanta. He said no.

But, we just decided that if need be, we would get a hotel on the way home if we got too tired. Well, as we were finishing our farewell to the Poly breakfast at Kona, he called and said that he was going to run even later and to leave the scooter with bell services.

Let's just say that we won't EVER rent from Randy's Mobility again.
Just thought that I would throw those reviews out there for you too. Walker Mobility has been a blessing for us over the course of several trips. Maggie