I purchased an item for 100.00 including shipping. Never got it. Filed a complaint with Paypal. Got a response that $75.00 was recovered. Am I just out of the other $25.00 or will my credit card give me the credit? Below is what paypal sent.
Our investigation of this complaint is now complete.
The seller did not respond to our requests for confirmation that the package was shipped to your address. Therefore, we attempted to award you a full refund. Unfortunately, there were insufficient funds available in the seller's PayPal account to complete the refund.
We were able to recover a refund amount of $75.00 USD on your behalf.
PayPal does not consider this a satisfactory resolution of this complaint. We have taken action against this seller's account until the complaint has been resolved.
No further action is required of you at this time. We value your business and regret this experience.
Our investigation of this complaint is now complete.
The seller did not respond to our requests for confirmation that the package was shipped to your address. Therefore, we attempted to award you a full refund. Unfortunately, there were insufficient funds available in the seller's PayPal account to complete the refund.
We were able to recover a refund amount of $75.00 USD on your behalf.
PayPal does not consider this a satisfactory resolution of this complaint. We have taken action against this seller's account until the complaint has been resolved.
No further action is required of you at this time. We value your business and regret this experience.
