Ebay item damaged by post office

[horseshowmom]

Look at it this way :

You are the seller (example : Amazon.com)

The buyer orders something (pretend it is you) and it arrives damaged.

If you ordered something from Amazon, and it arrived damaged, would you let it go, or would you call Amazon and ask for a replacement or refund?

It is essentially the same thing. As an ebay seller, you are responsible for the item until it arrives in the hands of the buyer. It sucks, as the post office destroys packages on occasion. And their insurance is a joke. But it is part of being an ebay seller.

This. ^

Thanks for the suggestion about shipping with UPS. I may try that next time, especially when its something that is worth more money.

I had a buyer do the same thing one time....I sent her some great kids clothes and she was saying there were some stains etc...there was not..the clothes were great and she got a great deal. So I told her she could just return the clothes and I would give her full credit. It was after that she decided to keep them and left me positive feedback. I guess she was looking for a discount too, but there was no way I was going to give her one.

Yes, interestingly, mine left me VERY positive feedback afterwards.

I haven't shipped much lately, but back then, UPS and USPS were pretty comparable in cost when shipping a "lot" of items. Definitely not so much if it's only one thing though.

 

[lost*in*cyberspace]

I would explain to her that insurance was offered and since she did not elect to purchase it and she is out of luck.
You should not have to make it right since you did everything right on your end. Don't worry about it I won't.

You must not be familiar with rules for sellers on eBay. This isn't true.

 

[MinnieLovesMickey12]

Insurance is important. I learned the hard way on a sale that I didn't insure.

I was selling a complete hard back homeschool curriculum for $300. The buyer emailed me and asked me if I would be willing to just sell them all the NEW workbooks from the set and not the text books. I told them no. It was all being sold together.

A few days later they bought the curriculum.

After they received it they opened an Ebay case and claimed that they received the box and that all the books that were suppose to be in there weren't in there and that i had sent them an incomplete set. That was BS.

Ebay instructed them to ship it back to me with delivery tracking and once I received it back they would refund the buyer.

I got back the books and guess which books were missing? All the new workbooks that they asked to buy in the first place. Every single one of them. They said they never got them in the box.

They blatantly ripped me off and since I did not insure the box there was absolutely nothing I could do. They got a full refund and I got back a half of a curriculum. AND they had the nerve to leave me bad feedback!

So sellers beware. Buy that insurance anyway even if you didn't charge for it.

 

[ski_mom]

Insurance is important. I learned the hard way on a sale that I didn't insure.

I was selling a complete hard back homeschool curriculum for $300. The buyer emailed me and asked me if I would be willing to just sell them all the NEW workbooks from the set and not the text books. I told them no. It was all being sold together.

A few days later they bought the curriculum.

After they received it they opened an Ebay case and claimed that they received the box and that all the books that were suppose to be in there weren't in there and that i had sent them an incomplete set. That was BS.

Ebay instructed them to ship it back to me with delivery tracking and once I received it back they would refund the buyer.

I got back the books and guess which books were missing? All the new workbooks that they asked to buy in the first place. Every single one of them. They said they never got them in the box.

They blatantly ripped me off and since I did not insure the box there was absolutely nothing I could do. They got a full refund and I got back a half of a curriculum. AND they had the nerve to leave me bad feedback!

So sellers beware. Buy that insurance anyway even if you didn't charge for it.

That is horrible! How can people live with themselves?!?

 

[DianeV]

I don't think insurance would have covered that anyway? Its for damage during transit, not a buyer saying something in a sealed box is missing. I am not surprised though, some buyers are pieces of work

 

[horseshowmom]

That is horrible! How can people live with themselves?!?

I don't know. They're basically shoplifters. Very discouraging.

I don't think insurance would have covered that anyway? Its for damage during transit, not a buyer saying something in a sealed box is missing. I am not surprised though, some buyers are pieces of work

I don't really think so either. I don't know how you could prove you put everything in. About all you could do would be to leave appropriate feedback while knowing they were going to ding you as well after having stolen your merchandise.

 

[n2mm]

Insurance is important. I learned the hard way on a sale that I didn't insure.

I was selling a complete hard back homeschool curriculum for $300. The buyer emailed me and asked me if I would be willing to just sell them all the NEW workbooks from the set and not the text books. I told them no. It was all being sold together.

A few days later they bought the curriculum.

After they received it they opened an Ebay case and claimed that they received the box and that all the books that were suppose to be in there weren't in there and that i had sent them an incomplete set. That was BS.

Ebay instructed them to ship it back to me with delivery tracking and once I received it back they would refund the buyer.

I got back the books and guess which books were missing? All the new workbooks that they asked to buy in the first place. Every single one of them. They said they never got them in the box.

They blatantly ripped me off and since I did not insure the box there was absolutely nothing I could do. They got a full refund and I got back a half of a curriculum. AND they had the nerve to leave me bad feedback!

So sellers beware. Buy that insurance anyway even if you didn't charge for it.

Sadly that is a common scam on Ebay. Generally it happens involving computer (or other engine type items) parts. The person buys the part, takes what they want off of it, then opens a case that the item isn't as described and sends it back with either the part missing or their bad part now on it.

 

[ellone]

Insurance is important. I learned the hard way on a sale that I didn't insure.

I was selling a complete hard back homeschool curriculum for $300. The buyer emailed me and asked me if I would be willing to just sell them all the NEW workbooks from the set and not the text books. I told them no. It was all being sold together.

A few days later they bought the curriculum.

After they received it they opened an Ebay case and claimed that they received the box and that all the books that were suppose to be in there weren't in there and that i had sent them an incomplete set. That was BS.

Ebay instructed them to ship it back to me with delivery tracking and once I received it back they would refund the buyer.

I got back the books and guess which books were missing? All the new workbooks that they asked to buy in the first place. Every single one of them. They said they never got them in the box.

They blatantly ripped me off and since I did not insure the box there was absolutely nothing I could do. They got a full refund and I got back a half of a curriculum. AND they had the nerve to leave me bad feedback!

So sellers beware. Buy that insurance anyway even if you didn't charge for it.

This is why depending on the question a buyer asks I block them. If it seems like they will be trouble I just add them to my blocked bidder list.

 

[disneychrista]

If it makes you feel any better at all, I sold something NOT on ebay, bought insurance, the item was ruined, and I still reimbursed her and the Post Office won't reimburse me anything because they say SHE has to take the damaged item and open a case and she isn't doing it!

This is why I will not purchase insurance, except for personal mailings.