You can always check off the box that says a ready room is more important than any requests. I had a couple requests on mine this week with a 1pm arrival indicated. I got here a little after one, and went into the app to see if my room number was there, and it said to log in to get the room number. When I did, it took me back to the home page, so I gave them a call in case it was a glitch. Turns out, they had assigned the room but it wasn’t ready. I asked if there was one that was ready, and there was (it met one of my requests, but not both, which was OK). So they switched me over and I went to the room. If I hadn’t had any requests, or if I had checked that box during online check in, I am sure I would have received a room much earlier.