Last January E-Z Rental salvaged what was left of the first day our of vacation. We had booked on-line with Orlando Rental Car and they never showed up. We called them so many times we filled their message machine up. They said they would meet us at the baggage claim but we looked all over and couldn't find them. They also had my cell phone number to call us and they didn't. We had 11 people (6 kids) in our party and we sat at MCO for 2-1/2 hours. Finally we went back inside and rented a 15-passenger van from E-Z Rental. They got us on a shuttle within 10 minutes and we had our van 1/2 hour later. I wouldn't hesitate to recommend them.