DVCRentalStore - How long to wait for a match?

[Angelboys3]

So I submitted a request through DVC Rental Store and paid the initial $100 deposit a month ago for a stay next xxxxxx. The request isn’t for a super popular resort but I still haven’t heard anything back. Does anyone know what their timeline is for refunding that payment if they can’t match me with an owner? On the website it doesn’t give a set time before they give up, so to speak. I think if I withdraw the request voluntarily I lose that $. It’s not a lot I know but I’d still like to have it to put towards my vacation. When I emailed a week or so ago, she simply said they’re still working on it. Any insight is greatly appreciated.

 

[Sandisw]

Removed dates you want to rent as not allowed. They have to have owners at the resort you want in order for it to fill.

If you are more than 7 months to your trip, only owners who own that resort can book for you and there is no way to know when that might happen.

They send your request to any owners who have contracted with them who own that resort.

So, they never give up per se since it sits open for an owner to claim…once you are within 7 months, then any owner can book it, assuming their is still availability.

In terms of how long you have to wait before you can get your deposit back?

I don’t know that. It should be in the contract and if not, you’d need to contact them for more details.

 

[eticketplease]

So I submitted a request through DVC Rental Store and paid the initial $100 deposit a month ago for a stay xxxxxxx The request isn’t for a super popular resort but I still haven’t heard anything back. Does anyone know what their timeline is for refunding that payment if they can’t match me with an owner? On the website it doesn’t give a set time before they give up, so to speak. I think if I withdraw the request voluntarily I lose that $. It’s not a lot I know but I’d still like to have it to put towards my vacation. When I emailed a week or so ago, she simply said they’re still working on it. Any insight is greatly appreciated.

Right now you are in the 7-11 month window so it requires an owner of the resort you requested to book it for you.

When your dates are 7 months out then all owners would be able to book it for you.

Their website doesn’t give a timeframe for when it stops looking for you to then issue the refund. Did it say anything in the communications when you paid the deposit?

 

[Sandisw]

Details removed of when rental is wanted.

 

[Angelboys3]

Their website doesn’t give a timeframe for when it stops looking for you to then issue the refund. Did it say anything in the communications when you paid the deposit?

No it doesn’t say. I’ll just email them again

 

[eticketplease]

No it doesn’t say. I’ll just email them again

Please report back.
Hopefully you’ll receive your full deposit back since they’ve had a month so far with no luck.

When I went through David’s they refunded the deposit the next day after not finding availability but that was many moons ago so their policy may have changed. Also remember if you look at David’s to use a Credit card that has 0 foreign transaction fees. A lot of cards will charge an extra 3% at David’s since they are located in Canada.

 

[Best Aunt]

Maybe you already thought of this, but:

If it were me, I would log into the website, then act like I'm an owner. I would look at the list of reservations from which an owner can choose, if the owner wants to rent out their points.
That would let me confirm that my request is, in fact, on the list, and didn't accidentally fall through the cracks. If it's not on the list, an owner won't be able to choose it.

This company works differently from David's. With David's, neither the potential guest nor the owner can see what people have requested. David's does the matching up behind the scenes.