Except reducing calls to MS was the main reason they changed from check out day to check in plus 7.
Owners were calling in daily to book to ensure no gaps in their trip.
I don’t see them ever returning to calling in as the priority for booking.
The best option IMOfor those hard to get rooms is the special seasons list for the high demand times like December.
I get that some new owners don’t have enough points to do more than studios, but unfortunately, they don’t own a product that treats room sizes differently when it comes to booking.
So, if they can do something about the large point owners who are clearly renting thousands of points then some of the additional things they do, like taking hard to book rooms to spec rent, using bots and walking, will naturally happen less frequently.
The bigger unknown is even with them no longer doing those things, will there actually be a meaningful change in the success rate for those trying for those rooms.
Are you saying you want to try and get your reservation at 8am via phone and not online? How many MS operators would
DVC need to hire to handle the call volume? Do you think only members who want hard to get rooms will call in while the rest would wait til 9 to use the online system? I don’t. I really believe it would be much more frustrating to be on hold on the phone for an hour just to find those who waited to book online got the room you were on hold for anyway.
For me, I’m not convinced that eliminating commercial renters will make a dent in 8am availability for hard to get rooms… I am against commercial renting based on principle.
I don’t want to do that, no. I agree it’ll be pretty annoying. But I think I’d accept it if it meant slowing or stopping commercial renters. We can agree to disagree that there would be a difference if all commercial renting, especially spec renting, is stopped. No way to know until it’s done. And maybe it’s not a crazy difference but I’d be happy to go back to what I heard it was like 10-15yrs ago where some rooms were hard but not impossible or walked all year round.
And of course, those who want to profit from renting will also try at 8am but they’ll be severely limited unless they also spend tons of money on Human Resources to call in and book rooms everyday and each call would take time and allow others to jump in in front of them. Right now they are practically limitless.
And to yours and Sandi’s point about how much it would cost to hire MS cast members, something they wanted to get rid of by implementing the online booking system…you’re right. I’m sure it’s something DVC would actively try to avoid doing because it would be expensive and a pain.
But their fix of an online system (amongst other less easily fixable things, ie
point charts) is also an expensive pain for them now that they’re losing money to commercial renters who are choosing to not book cash hotel rooms or even buying DVC when you don’t need to, you can just rent!
How much do they gain by doing something like this? I have no idea but we can’t say that Disney isn’t leaving money on the table right now by not curbing the flourishing business that has become
DVC rentals in the last few years. And I think they’re definitely noticing.
All this aside, I’m not saying they’ll do this, in fact, I’m sure they won’t. But it’s not the worst idea I’ve heard. It doesn’t really limit owners, it doesn’t go against HRR or the POS. It doesn’t take away renting but it does make it more difficult for those who have made a business out of this.
I think I’d be ok with a special season list, too. The only issue with a lottery is these commercial businesses likely have the ability to generate multiple spots in the random queue, and so still have a much better chance than the average owner. But it’s better than nothing.
At some point something has to give cause we can’t all be against commercial renting in principle but not willing to do something about it.