Wow! I pride myself on knowing a lot about DVC, Disney, etc., but did not know that the valets were now contract hires.
Last October my DD and SIL valeted at BW to go to dinner. I was back at OKW babysitting. Long story now short. Valet lost the key to the rental car at BW. DD and SIL were leaving the next morning and the baby's car seat was in the car. Valet was less than helpful. After fruitless hunting and much time passed, they drove DD and SIL back to OKW and said they would see what else they could do to get the car seat out. Many phone calls back to valet and they said they were working on it. Finally, around 11 p.m., they appeared at OKW with the car and an extra key which they had gotten from the rental agency.
What really frosted us, though was there was no apology and nothing extra nice (Disney Magic) for us at all. We were truly not happy.
In fact, I went to BW the next day in the car and used the valet parking to see what they would do for me. They recognized the name and the car and I said don't lose the key. The valet said he would park it right next to the door and they did. (What good would that do if they lost the key???) Again no apology, nothing special.
I did put this into an evaluation that was sent to me, but realize that this would not have done much good since the valets are not CMs.
This is not good!
Last October my DD and SIL valeted at BW to go to dinner. I was back at OKW babysitting. Long story now short. Valet lost the key to the rental car at BW. DD and SIL were leaving the next morning and the baby's car seat was in the car. Valet was less than helpful. After fruitless hunting and much time passed, they drove DD and SIL back to OKW and said they would see what else they could do to get the car seat out. Many phone calls back to valet and they said they were working on it. Finally, around 11 p.m., they appeared at OKW with the car and an extra key which they had gotten from the rental agency.
What really frosted us, though was there was no apology and nothing extra nice (Disney Magic) for us at all. We were truly not happy.
In fact, I went to BW the next day in the car and used the valet parking to see what they would do for me. They recognized the name and the car and I said don't lose the key. The valet said he would park it right next to the door and they did. (What good would that do if they lost the key???) Again no apology, nothing special.
I did put this into an evaluation that was sent to me, but realize that this would not have done much good since the valets are not CMs.
This is not good!
What a scary thought! I know DH and I both have our keys to the car when we travel. From now on well bring the Valet key too and perhaps lock it in the glove compartment for ready access. Or is that just giving thieves the right to take my car? Oh well, we'll think of something.
